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Covid-19 Frequently Asked Questions
Who is my agent and how do I contact them?
Your agent’s information is located on your bill, declarations page, or by logging in to your personal account at WestfieldInsurance.com. If you have trouble finding what you need, feel free to Chat with one of our Customer Care Representatives while logged into your personal account.
Who do I contact to make coverage or exposure changes?
Your agent is a licensed professional who can best advise you on what coverages are adequate for your personal situation. And, your agent is the only person who can execute coverage or exposure changes on your behalf.
Do commercial customers get a credit or discount?
The potential risks our commercial customers encountered during the COVID-19 crisis may not have changed. However, the exposure or the conditions for a possible loss may have. If you experienced a reduction in payroll, sales, or the use of company vehicles insured with Westfield, please contact your agent to discuss options prior to your annual audit as this may have impacted your exposure during this time.
How can I ensure I maintain coverage?
The best way to maintain your coverage is to make timely payments. If you are currently past due, please contact one of our Customer Care Representatives to discuss your options. You can reach us Monday through Friday from 8:00 AM to 8:00 PM EST at 800.243.0210 Option 2.
How was my credit calculated?
We based the credit amount on your active auto premium for April, May, and June.
Can I delay my payments or make smaller payments?
As of June 15, 2020, the COVID-19 emergency hold on all payments & cancellations was lifted in states where permitted. We understand that everyone is experiencing the current situation differently and can offer flexible payment options that may provide some assistance to manage your outstanding balance. Contact a Customer Care Representative at 800.243.0210 Option 2 to see if changing to a monthly, quarterly, semi-annual, or annual pay plan is an option that may help you. (M-F 8-8 EST)
How much is due?
If you are unsure of the amount you owe, please create an account or log in to your existing account at westfieldinsurance.com. There you can view your most recent bill and make payments. If you still have questions, you can chat with one of our Customer Care Representatives online or talk to someone live at 800.243.0210 Option 2. (M-F 8-8 EST)
How can I eliminate this installment fee?
You can call one of our Customer Care Representatives at 800.243.0210 Option 2 who can review our semi-annual and annual payment plan options with you. These payment plans do not have an installment fee included. (M-F 8-8 EST)