CARING FOR OUR CUSTOMERS
We understand you may face financial hardships directly related to impacts from the coronavirus and we will work through billing options with you - we're here to help.
- BILLING OPTIONS FOR FINANCIAL HARDSHIPS
- Please give us a call at 800.243.0210, option 2 and talk to one of our customer care representatives between 8:00am – 8:00pm EST to discuss your options.
- We are suspending all policyholder cancellations until May 31, 2020 or as directed by each state. Extended payment plans may be offered to those policyholders.
- As of March 20, 2020, late fees will be waived through May 31, 2020, or as directed by each state.
- EASY ACCESS
- For easy 24x7 access, You can check the status of a claim, pay your bill and get your insurance information via your My Westfield account.
- CORONAVIRUS: COVERAGE QUESTIONS
- During this unprecedented time, you likely have policy questions. These are the most common questions we've been hearing.
- Things have changed but we do not expect any impact to our daily operations, such as Claims.