COVID-19

Father and son at home relaxing with a new computer game

CARING FOR OUR CUSTOMERS

We understand you may face financial hardships directly related to impacts from the coronavirus and we will work through billing options with you - we're here to help.

  • BILLING OPTIONS FOR FINANCIAL HARDSHIPS
    • Please give us a call at 800.243.0210, option 2 and talk to one of our customer care representatives between 8:00am – 8:00pm EST to discuss your options.
    • We are suspending all policyholder cancellations until May 31, 2020 or as directed by each state. Extended payment plans may be offered to those policyholders.
    • As of March 20, 2020, late fees will be waived through May 31, 2020, or as directed by each state.
  • EASY ACCESS
    • For easy 24x7 access, You can check the status of a claim, pay your bill and get your insurance information via your My Westfield account.
  • CORONAVIRUS: COVERAGE QUESTIONS
    • During this unprecedented time, you likely have policy questions. These are the most common questions we've been hearing.
    • Things have changed but we do not expect any impact to our daily operations, such as Claims.

additional information



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