caring for our customers

We understand you may face financial hardships directly related to impacts from the coronavirus and we will work through billing options with you – we're here to help.

Billing options for financial hardships

• Please give us a call at 800.243.0210, option 2 and talk to one of our customer care representatives between 8:00am – 8:00pm EST to discuss your options.
• We will provide coverage to customers with a Personal Auto policy who are engaged in delivery of essential goods, including food delivery. Any personal auto policy language that excludes coverage for delivery of goods will be temporarily modified through September 30, 2020.
• We will waive the limit for Additional Living Expenses for customers who have experienced a claim that requires them to relocate from their residence where repairs are delayed as a result of business closures and other servicing difficulties associated with the COVID-19 pandemic and subsequent state shut down orders. This limit will be waived for claims occurring through September 30, 2020.
• We will waive the limit for rental reimbursement for customers who have an insured vehicle in for personal auto repairs as a result of a claim and repairs are delayed as a result of business closures and other servicing difficulties associated with the COVID-19 pandemic and subsequent state shut down orders. This limit will be waived for claims occurring through September 30, 2020.
• Additional information for our Colorado Customers can be found here.
• Additional information for our Oklahoma Customers can be found here.

Easy access

• For easy 24x7 access, You can check the status of a claim, pay your bill and get your insurance information via your My Westfield account.

Coronavirus: coverage questions

• During this unprecedented time, you likely have policy questions. These are the most common questions we've been hearing.
• Things have changed but we do not expect any impact to our daily operations, such as Claims.