billing faq

Weathervane in the sky

Westfield offers your choice of four payment plans with and without installment fees*

  • Annual (1-pay, no installment fee)
  • Semi-annual (2-pay, no installment fee)
  • Quarterly (4-pay, $6 installment fee per bill)*
  • Monthly (12-pay, $6 installment fee per bill)*

To waive your installment fee and enjoy the freedom of 24/7 self-service, simply enroll in Westfield Easy Pay recurring payments to have your payment automatically withdrawn from your checking or savings account.

  • Click on the “Pay Bill” button in the top navigation bar
  • From our customer portal, click “Register Now” and follow a few easy steps, Once registered, click on the Westfield Easy Pay button and enroll in recurring payments

*$6 installment fee in effect October 22, 2018

Avoid multiple installment fees by combining all of your Westfield policies onto one billing account.* You can also enroll your billing accounts in Westfield Easy Pay recurring payments by following the directions below:

  • Click on the “Pay Bill” button in the top navigation bar
  • From our customer portal, click “Register Now” and follow a few easy steps, Once registered, click on the Westfield Easy Paybutton and enroll in recurring payments

*Does not apply to Defender policies.

Effective October 22, 2018, if your payment is returned unpaid for any reason Westfield will apply a returned payment fee to your account. The amount will be the lessor of $25 or the maximum amount allowed by state law.

Effective October 22, 2018, and where allowed by local law, Westfield charges a $30 late fee. Late fees are charged when the outstanding bill has not been paid by the due date and a direct notice of cancellation has been issued. Enroll in Westfield Easy Pay recurring payments online at WestfieldInsurance.com and never miss a payment!

  • Click on the “Pay Bill” button in the top navigation bar
  • From our customer portal, click “Register Now” and follow a few easy steps
  • Once registered, click on the Westfield Easy Pay button and enroll in recurring payments.

For any questions about your coverage, please contact your Agent. Your Westfield Independent Agent is licensed in your state and is the best resource for answering coverage questions. Your Agent’s contact information is listed on your invoice, on your vehicle ID card and in your policy on the Declaration page. You can also use our Find an Agent tool to look up your agent’s phone number, address and email.

Your payment amount is shown on your Westfield bill. If you need help understanding your bill or finding information, we have an interactive tour.

You can also find your amount due online. Just go to www.westfieldinsurance.com and click on “Pay bill.” Have your 10-digit account number as well as your 5-digit zip code handy to see what you owe. Go ahead and make your payment from there if you want.

You can call the Customer Care Center at 800.243.0210 and select option 2. One of our representatives can help you. We’re here Monday through Friday, 8 a.m. to 8 p.m. EST. Give us a call.

Your Westfield agent is also a great resource and can help you understand your bill or find out how much you should pay. Your Agent’s contact information is listed on your invoice, on your vehicle ID card and in your policy on the Declaration page. You can also use our “Find an Agent” tool to find your agent’s phone number, address and email.

Don’t sweat it. We have several convenient options to quickly make a payment if your account is overdue. Check out your options.

Want peace of mind about future billing due dates? Consider signing up for automatic payments through Westfield Easy Pay. It’s a convenient way to make sure you never miss a payment. Click here to enroll.

If you still have questions, call one of our customer service representatives for help. We’re here Monday through Friday, 8 a.m. to 8 p.m. EST at 800.243.0210, option 2.

We understand that life moves fast and sometimes things slip through the cracks. Don’t panic. You can make a payment online, by phone or overnight a check. Review your Payment Options for quick, easy ways to make a payment today.

If it helps ease your mind, call us at 800.243.0210, option 2 and talk to one of our customer care representatives. You can reach us Monday through Friday, 8 a.m. to 8 p.m. EST

Also consider signing up for Westfield Easy Pay to make life easier in the future. It’s a convenient way to make sure you never miss a payment and avoid cancelling for non-payment of premium. Click here to enroll.

It’s pretty simple, actually. All you need is your 10-digit billing account number and 5-digit zip code.

Within our customer billing portal you can enroll in Westfield Easy Pay recurring payments with your preferred method of payment. You can start or stop recurring payments, check your payment date and amount, or update your payment information, all from one convenient and secure site. Try it now.

You can also call our Customer Care Center at 800.243.0210, option 2 between 8 a.m. and 8 p.m. EST Monday through Friday to get information about your payment schedule, payment amount or to update your banking information if you have a new account.

Call the Customer Care Center at 800.243.0210, option 2 to verify that your policy qualifies for a payment plan change or a change in due date. We can even make that change for you over the phone. We’re here Monday through Friday, 8 a.m. to 8 p.m. EST.

After you create a login on our customer billing portal, you can enroll in “Pay by Text” bill summary notifications by just adding your Westfield billing account to your portal and electing to receive bill summaries for that account. Receive updates and make payments from your phone! Give it a try now.

FIND AN AGENT

Independent Westfield agents are ready to help you understand your risks and find the coverage you need. Use our online tool to find an agent near you today.

Find an Agent

FIND YOUR CAREER AT WESTFIELD

It's not just about looking for a job. It's about finding where you belong. Together we are forging bonds, building a community, making a difference, and growing with each other. Build your future at Westfield.

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WESTFIELD QUICK FACTS

  • We're one of the largest non-public companies in Ohio and the largest employer in Medina County.
  • We provide personal insurance in 10 states, commercial insurance in 21 states and surety products in 50 states through a network of more than a thousand leading independent agencies.
  • We've sponsored the Cleveland Cavaliers Straight "A" All-Stars since 2005.
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