billing faq

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Your payment amount is shown on your Westfield bill. If you need help understanding your bill or finding information, we have an interactive tour.

If you made a payment recently, it may take up to 24 hours to show. If after that time you still don't see your payment please call us at 800.243.0210, option 2 and talk to one of our customer care representatives. You can reach us Monday through Friday, 8 a.m. to 8 p.m. EST.

When registering for your My Westfield account, your billing accounts will be automatically be added to the billing page. If you do not see your account, check your policy. If you see Agency Billed list under ‘Billing Account’ then your agency bills you directly. If your policy was cancelled, you will also not see your billing information, but can make a One-Time Payment within 60 days of cancellation.

The amount due can be impacted when changes are made to your policy, a payment is made for more or less than the current amount due or a fee is incurred for late or unsuccessful payments. If you still have questions, call one of our customer service representatives for help. We’re here Monday through Friday, 8 a.m. to 8 p.m. EST at 800.243.0210, option 2.

Payments made online may take up to 24 hours to show. If you have an automatic payment deduction, you can view our billing page to check your payment date

We understand that life moves fast and sometimes things slip through the cracks. Making payments online is a convenient way to make sure you never miss a payment. Review your Payment Options for quick, easy ways to make a payment today. If it helps ease your mind, call us at 800.243.0210, option 2 and talk to one of our customer care representatives. You can reach us Monday through Friday, 8 a.m. to 8 p.m. EST.  

We have several convenient options to that may be available to you if payment if your account is overdue. Want peace of mind about future billing due dates? Consider signing up for automatic payments through Westfield Easy Pay. It’s a convenient way to make sure you never miss a payment. Click here to enroll. If you still have questions, call one of our customer care representatives for help. We’re here Monday through Friday, 8 a.m. to 8 p.m. EST at 800.243.0210, option 2.

Westfield offers you a choice of four payment plans with and without installment fees *Annual (1-pay, no installment fee), Semi-annual (2-pay, no installment fee), Quarterly (4-pay, $6 installment fee per bill)*, Monthly (12-pay, $6 installment fee per bill)*. To waive your installment fee and enjoy the freedom of 24/7 self-service, simply enroll in Westfield Easy Pay recurring payments to have your payment automatically withdrawn from your checking or savings account. *$6 installment fee in effect October 22, 2018

Effective October 22, 2018, and where allowed by local law, Westfield charges a $30 late fee. Late fees are charged when the outstanding bill has not been paid by the due date and a direct notice of cancellation has been issued. Enroll in Westfield Easy Pay recurring payments through your My Westfield account and never miss a payment!

Effective October 22, 2018, if your payment is returned unpaid for any reason, Westfield will apply a returned payment fee to your account. The amount will be the lesser of $25 or the maximum amount allowed by state law.

Avoid multiple installment fees by combining all of your Westfield policies onto one billing account.

* You can also enroll your billing accounts in Westfield Easy Pay recurring payments through your My Westfield account.

*Does not apply to Defender policies.

It's easy. Log into your My Westfield account and you can enroll in Westfield Easy Pay recurring payments with your preferred method of payment. You can start or stop recurring payments, check your payment date and amount, or update your payment information, all from one convenient and secure site. Try it now.

We have several convenient options to fit your payment needs. For those who want peace of mind about future billing due dates, consider signing up for automatic payments through Westfield Easy Pay. It’s a convenient way to make sure you never miss a payment. Click here to enroll. If online payments aren’t for you, you can call one of our customer care representatives for help. We’re here Monday through Friday, 8 a.m. to 8 p.m. EST at 800.243.0210, option 2.

We can look into it. Give our Customer Care Center a call at 800.243.0210, option 2 to verify that your policy qualifies for a payment plan change or a change in due date. If it does we can even make that change for you over the phone. We’re here Monday through Friday, 8 a.m. to 8 p.m. EST.

Receive updates and make payments from your phone. After you create a login for your My Westfield account, you can enroll in “Pay by Text”. Simply add your Westfield billing account to your My Westfield profile and elect to receive bill summaries via text for that account. Give it a try now.

Your billing account number is shown on your Westfield bill. If you need help understanding your bill or finding information, we have an interactive tour.

Stay ahead of upcoming payments by creating a login on My Westfield. Inside My Westfield, you can turn on the notification option that best fits your needs. Westfield’s recurring payments and Pay by Text options offer text and or email notification to make paying your bill a breeze. Receive updates and even make payments from your phone! Give it a try now.

Yes, you can! It's easy. Go to your My Westfield account and click on Billing and you can enroll in Westfield Easy Pay recurring payments with your preferred method of payment. You can start or stop recurring payments, check your payment date and amount, or update your payment information, all from one convenient and secure site. Try it now.

A premium audit is completed after the end of a policy period to determine the final premium for your business coverage provided by Westfield. An audit doesn't always mean a higher premium. There are a variety of scenarios that could result in a reduction of premium and money back in your pocket.

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