roadside assistance

Broken down on the side of the road? Call 877.787.9078 for immediate roadside assistance 24/7.* Make sure you have your policy number, the location of your vehicle, and vehicle identification number ready. 

If you have Roadside Assistance coverage, the following services are included:

  • Emergency tow – You can request a tow to a qualified repair facility within a 30 mile radius
  • Battery failure – If your battery fails , the cost of a jump-start
  • Fuel and fluid delivery – The cost of delivery if you run out of fuel (up to two gallons of fuel is included in the cost) or your vehicle overheats and you require oil, water or other fluid
  • Flat tire change – A qualified service provider can put the spare tire on your vehicle at the scene
  • Lockout – A qualified service provider can unlock your vehicle if you left your keys inside
  • Roadside winching – If your vehicle is stuck in the snow, mud, water or sand, within 100 feet of a road or highway, a qualified service provider can winch your vehicle back on the road

Once our authorized service provider takes care of your vehicle, all you do is sign the bill.  In most cases, there is no out-of-pocket expense.  An expense could occur if the work is not related to a covered service* or the tow is greater than 30 miles.  

What do you do if you contacted a service provider on your own and paid for the service?

Not to worry.  You can submit your claim for reimbursement by contacting your Westfield agent.

*See your policy for actual coverage amounts and details.


Independent Westfield agents are ready to help you understand your risks and find the coverage you need. Use our online tool to find an agent near you today.

Find an Agent


It's not just about looking for a job. It's about finding where you belong. Together we are forging bonds, building a community, making a difference, and growing with each other. Build your future at Westfield.



  • We're one of the largest non-public companies in Ohio and the largest employer in Medina County.
  • We provide personal insurance in 10 states, commercial insurance in 21 states and surety products in 50 states through a network of more than a thousand leading independent agencies.
  • We've sponsored the Cleveland Cavaliers Straight "A" All-Stars since 2005.
About Us