Westfield Roadside Assistance

Our 24/7 roadside assistance service is here to help you get back on the road faster.

Woman contacting roadside assistance after her car broke down.

Find an Agent

Need Roadside Assistance Help Now?

Already have Westfield Roadside Assistance on your policy and need help now? Request service through our roadside assistance self-service portal or call 877.787.9078.

If you have Westfield Roadside Assistance but contacted and paid a service provider directly, submit your reimbursement request.

Westfield Roadside Assistance

Service Benefits

Our roadside assistance service uses a series of clear, user-friendly voice prompts to guide you through the request process quickly and easily.

Short Wait Times

Create a service request without having to wait for a live associate.

Live Support

Seamlessly connect to a live support agent at any time.

Cutting-Edge Tech

Enjoy a smooth experience thanks to advanced machine learning.

Young businessman calling for roadside assistance.

Requesting Assistance

What to Expect

Westfield’s Roadside Assistance is an optional coverage you can add to your personal auto insurance if your vehicles have comprehensive coverage. It's also included in our WesPak^® Estate package policies.

Roadside assistance coverage is available on a per-vehicle basis and services are provided by Agero®, a leader in digital driver assistance services. When you need roadside assistance, follow these steps:

Call 877.787.9078 – Call the roadside assistance number and opt-in to text messaging services.
Receive Text – Click the SMS link to launch the roadside assistance request form.
Complete Form – Follow the prompts to finish your roadside assistance request.
Wait for Assistance – Help is on the way! Most types of assistance arrive in 60-90 minutes.

Vehicle Options

What Types of Vehicles Are Covered With Roadside Assistance?

Roadside assistance coverage applies to private passenger vehicles, such as cars, pickup trucks, SUVs, and vans. Westfield does not offer roadside assistance plans for motorcycles, RVs, boats, or commercial insurance policies. However, Westfield does offer a separate towing and labor coverage endorsement for personal auto recreational vehicles like antique and collector cars, registered dune buggies, electric cars, licensed motorcycles, motor homes, and recreational trailers, as well as commercial vehicles.

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The professional who helped me was wonderful. Very thoughtful, considerate, and knowledgeable of the situation. Made the process feel effortless, especially when I had both kids with me.
– Westfield policyholder

Young woman checking her car tire on the side of the road.

Included Services

What Is Covered by Roadside Assistance?

Whether you’re just down the road from your home or taking a long road trip, our 24/7 roadside assistance can provide help if your vehicle is disabled as a result of mechanical or electrical breakdowns. The following services are typically covered by Westfield Roadside Assistance:*

Vehicle towing
Battery jump-starts
Flat tire changes (when customer has a spare tire in good working order)
Lockout services (excludes replacement keys)
Fuel, oil, or water delivery (up to two gallons of fuel at no cost)
Roadside winching (entrapment in snow, mud, water, or sand within 100 feet of a road or highway)
On-scene labor

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Contact an Agent

Add Roadside Assistance to Your Policy

With our 24/7 roadside assistance coverage, you gain a little extra peace of mind. Contact your Westfield agent to get started.

FIND AN AGENT

Westfield Roadside Assistance

Frequently Asked Questions

Do I have roadside assistance coverage?

If you have a WesPak or WesPak Estate policy, roadside assistance is included, unless you decline this coverage. For all other policies, log in to your MyWestfield account to view your coverages or contact your agent.

How much does it cost to add roadside assistance to my policy?

Most customers can expect to pay around $10 per vehicle to add 24/7 roadside assistance to your policy. Several factors can impact your price, including the age, make, and model of your vehicle.

How much will a service call cost me?

It depends. While many services and expenses are covered, you could incur out-of-pocket costs if a tow exceeds the covered miles, or a fuel delivery is more than 2 gallons. If you incur out-of-pocket expenses, payment is due at the time of service.

Where will my vehicle be towed?

Your vehicle will be towed to the nearest place where repairs can be made unless you request another location. In that case, we offer 10 discretionary miles. For example, if the nearest repair shop is 5 miles but you would like to tow to a different shop, roadside assistance will cover 5 miles plus an additional 10 discretionary miles, for a total of 15 miles. If you choose a shop in excess of this limit, you will be responsible for any additional charges incurred.

In the event of a tow, will transportation be provided?

Complementary transportation via Lyft ride-sharing services is offered at the time of a tow dispatch where applicable. If you called for help, Agero will arrange your Lyft ride. If you requested a tow via the self-service portal, you will be offered a digital Lyft coupon and will have full control over scheduling your Lyft service.

Note that this service may not be offered if the breakdown is located on a highway, a Lyft service is not available, or the customer requests Premium or Black service. Please see your policy language for any limitations or exclusions.

I’ve been in an accident. Should I call roadside assistance?

Roadside assistance is designed to help if your vehicle is disabled due to mechanical or electrical breakdown events. If you’ve been in an accident, follow our step-by-step guide to help ensure your safety and a smooth claims process.

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*Please review your specific policy language to determine exactly what services are covered.