claims checklists

Mother and daughter working together in front of a window

It’s natural to feel overwhelmed when you experience an accident or a loss. You may feel unsure about what to do next, what steps to take to protect yourself, or what to do to get reimbursed. 

At Westfield, we have a ton of experience (170 years, to be exact) helping people get through their losses and come out the other side. We’ve put together a series of checklists to help you prepare:

We’re here to help

Any time you have an accident or other loss, contact Westfield’s 24-7 claims response line at 800.243.0210 (select option 3) immediately. When you call, have this information handy: 

  • Your policy number
  • Phone number where you can be reached — landline and cell, if you have both

The sooner you contact Westfield, the sooner your claim can be processed. 

Once you contact us, you can expect the following:

  • We’ll do our best to contact you within two hours after receiving notice of your claim to begin processing.
  • A qualified professional claims representative will explain your coverage, review your claim and assess your damages.
  • We’ll pay your loss promptly in accordance with your policy terms and conditions.


Independent Westfield agents are ready to help you understand your risks and find the coverage you need. Use our online tool to find an agent near you today.

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  • We're one of the largest non-public companies in Ohio and the largest employer in Medina County.
  • We provide personal insurance in 10 states, commercial insurance in 21 states and surety products in 50 states through a network of more than a thousand leading independent agencies.
  • We've sponsored the Cleveland Cavaliers Straight "A" All-Stars since 2005.
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