Claims Leadership

“Prompt, Fair and Professional.” Those are the words we use to describe Westfield’s claims service. Our claims professionals deliver daily on those words. We have dedicated property, casualty, auto and workers’ compensation experts who have the tools, resources and knowledge of their disciplines to provide the expertise when you need us.

Our practice of ensuring our customers know what benefits they are entitled to and promptly paying what we owe demonstrates our professional integrity and our commitment to building trust.

Our customers appreciate our rapid catastrophe response as well as our skilled litigation management, fraud detection and expert capabilities in personal and commercial lines, including workers’ compensation.

When you have a claim, you want someone who is compassionate, fair and who treats you with respect to quickly and simply guide you through the process. We utilize new technologies, processes and partnerships to ensure you are receiving the best customer experience delivered by the best claims staff in the industry. We invite you to read our customer stories to see why you’ll want Westfield Insurance should you have claim.


Rob Bowers
National Claims Leader

Our Claims Leadership Team

Please contact us should you have a question related to your property, casualty, auto or workers' compensation claim.

Rob Bowers
Rob Bowers, National Claims Leader

800.243.0210, extension 4306840

Jodie Hopkins
Jodie Hopkins, National Worker's Compensation Claims Leader

800.243.0210, extension 4457527

Mike Flanigan
Mike Flanigan, National Property Claims Leader

800.243.0210, extension 4306308

Jennifer St. John
Jennifer St. John, National Auto Claims Leader

800.243.0210, extension 4455670

Jennifer Burkhart
Jennifer Burkhart, National Casualty Claims Leader

800.243.0210, extension 4308216

Tom Burkart
Tom Burkart, National Quality Assurance & Compliance Claims Leader

800.243.0210, extension 4308267

Jill Stevens
Jill Stevens, National Customer Service Leader

800.243.0210, extension 4300662