how to report a claim

We’re completely focused on getting things taken care of. From the everyday to the emergencies, we’re here to sort it out for you – as quickly as possible.

Don’t wait – it’s important to contact us as soon as you are able to report your claim. 

  • Give us a call , we’re available 24/7: 800.243.0210,option 3
    • Roadside assistance – option 1
    • Glass only claims –option 2, selection 1
    • All other claims – option 2, selection 2
  • Send us an email: WestfieldCCC@westfieldgrp.com
  • Reach out to your agent: Don’t have your agent’s contact information handy? Find your agent here.

Westfield Roadside Assistance for Personal Auto Policies*: Broken down on the side of the road? Call 877.787.9078 for immediate assistance. We’re available 24/7.

Learn more about roadside assistance.  

Reporting an Auto Glass Claim*: You can Submit auto glass claims on-line or call 800.810.3665. Calls are answered 24 hours a day, 7 days a week, 365 days a year.

Learn more about submitting an Auto Glass Claim

Westfield Claims Service

When you report a claim, you'll be greeted by a professional, helpful and friendly voice on the phone, a prompt response from our adjusters, and a fair payment. We place a lot of importance on training our employees and making sure each person that represents us has the same commitment to excellent service...the service you deserve. 

What's it like to be satisfied with your claims service? 

  • The Right People - Westfield Claims Professionals - When you have a claim, it’s reassuring to know a Westfield claims professional will handle it. Our employees receive some of the most extensive training in the industry. Many are specialists in property, casualty, and workers’ compensation; others are familiar with the most complex claims situations. From Home Office to the field, our claims professionals have the knowledge, training and authority to deliver superior claims service.
  • Caring, Personal Service - Westfield’s claims professionals know how difficult it can be when customers experience a loss. For many, it is a time of stress, confusion and concern. Our employees take the time to explain your coverage, the settlement process and to answer questions. 
  • Paying What We Owe - We believe that paying claims fairly is the bottom line. We are committed to paying what we owe. On Westfield claims, our staff: 
    • Reviews coverage 
    • Completes a thorough investigation 
    • Verifies damages 
    • Pays the damages we owe
  • Our professional approach to claims handling assures fairness and customer satisfaction.
  • Continuous Improvement - 170 years of claims settlement experience backs every Westfield policy. We continually strive to improve our claims service by adopting new procedures and technology. We also provide our people with the latest in training and resources. You can depend on Westfield to be a claims service leader.

Chances are, Westfield has a claims service office near you. 

*See your policy for actual coverage amounts and details.

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WESTFIELD QUICK FACTS

  • We're one of the largest non-public companies in Ohio and the largest employer in Medina County.
  • We provide personal insurance in 10 states, commercial insurance in 21 states and surety products in 50 states through a network of more than a thousand leading independent agencies.
  • We've sponsored the Cleveland Cavaliers Straight "A" All-Stars since 2005.
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