Agency News
October 2024
This Month’s Featured Content
The Wait Is Over! New Westfield Insurance Website Is Live
Our revamped website is officially live! Built with a customer-centric focus, the site enhances your ability to connect and build trust, all while being user-friendly and educational. Click to learn more about the newest changes and start exploring today!
Westfield Announces Key Executive Leadership Appointments
We recently announced executive leadership changes to further elevate our operational and financial capabilities to support our large, diverse portfolio of businesses. Read the official press release here.
"Secure Our World" - Watch Westfield's Message on Cybersecurity
October marks the beginning of Cybersecurity Month. Be sure to follow along as we share crucial cybersecurity tips to help safeguard your business and protect customer data. Together, we can all do our part to ensure a secure digital environment.
Customers Can Report Claims Through MyWestfield
Customers who log into their MyWesfield account can report certain home and auto claims digitally. This user-friendly platform helps ensure that customers receive rapid assistance from our dedicated Customer Care Team, enabling a personalized and efficient claims process.
Home Safety: How Smoke Alarms Save Lives (Ting)
Ensuring the functionality of smoke alarms in your home can cut the risk of fatalities from fires in half. Learn more about the basics of smoke alarms to enhance your safety and deepen your understanding of planning and ongoing practices during Fire Prevention Month.
Why Should Small Businesses Choose Westfield for Workers’ Comp?
When choosing insurance, it is not just about rates. Your customer needs to consider the resources a carrier can provide, and Westfield stands out with next-level service, cost-saving programs, and years of experience.
Key Westfield Updates & Information
You Asked, We Delivered: Claim Notes Now Available in Claims Inquiry
You told us you wanted access to real-time claims information that comes directly from our claims management system – and we delivered!
Within the new Agent’s Web Passport (AWP), you can now access select notes from the Claims Inquiry Tool. Claim notes and status for workers’ compensation claims are not currently available but are being considered for a future enhancement. Notes for claims closed prior to September 2024 are also not available.
How to Find Claims Notes
From the new AWP:
- Click on “Claims Inquiry/Loss Runs for Policies” under the “Tools” menu on the right-hand side of the home page
- Search for your claim, then click the “View Claim” link
- Click on the “Activity” tab at the top or “See All Activity” under the Progress & Activity section to see any available notes
Trends and Challenges
Industry Insights
Hard Market Challenges Spur Opportunities for Independent Agents
Despite the hard market, some agencies are thriving by diversifying their business, investing in retention programs, and preparing for future success. Learn about the key strategies that high-growth agencies are employing to stay ahead.
How Agents Can Find More and Better Leads
Digital performance marketing involves a partnership with an individual, a company or a network that delivers high-quality leads to insurance agents on a commission basis. More cost-effective options are becoming more directly accessible to agents in 2024.
Observations and Opportunities
Claims Corner
Customers Can Report Claims Through MyWestfield
Customers who log into their MyWesfield account can report certain home and auto claims digitally. This user-friendly platform helps ensure that customers receive rapid assistance from our dedicated Customer Care Team, enabling a personalized and efficient claims process.
5 Most Common Causes of Reported House Fires & How to Prevent
Discover the top causes of house fires and essential prevention tips to help keep you and your clients safe. This informative guide covers key areas, from cooking and heating to electrical faults, smoking, and candles.
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