Update: Premium Refunds Direct to Customers

We’re simplifying the refund process — starting June 15, 2025

We’re making it easier for you and your customers. Beginning June 15, 2025, all premium refunds resulting from policy changes will be mailed directly to your customers.

What this means for you:

• No more handling refunds or related paperwork
• Faster refunds for your customers
• No postage costs for your agency
• More time to focus on growing your business
• Streamlined process for consistency across lines of business

No action is required on your part.

If you have any questions, we’re here to help — just reach out to us at billing@westfieldgrp.com.