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WesCare® 24/7 Nurse Triage Program

Designed to give an injured worker early access to high-quality medical care, the WesCare program helps ensure workers get the level of care that correlates to their injury. When an accident happens, a registered nurse will help assess the worker’s needs via the 24/7 hotline. This type of early intervention results in quicker assessments, appropriate referrals, better recoveries, and less costly claims.

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WesWorks® Return-to-Work Program

Employers aren’t always able to accommodate an injured employee who is released to work with limitations. As part of their transition back to work, WesWorks can coordinate a temporary placement at a local nonprofit. This allows injured workers to engage in work that is safe for them and meaningful to the community while continuing to receive a paycheck from their employer.

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Pharmacy Benefit Program

Westfield and Healthesystems work together to help make sure injured employees have affordable access to the medications they need during their recovery. Program highlights include:

  • First fill of prescribed medication at no out-of-pocket cost
  • Mail order pharmacy to deliver prescriptions to the injured worker’s home
  • Clinical program and formulary to ensure injured workers get the right drug therapies

Services to Help Expedite Care and Manage Costs

From the moment a customer reports a workplace injury, Westfield has a variety of programs and services in place, all with one goal — to achieve excellent outcomes. Here are some of the services we offer that help workers recover and return to work in a way that is safe for them and cost effective for business owners.

  • Workers’ Compensation Severity Model: The insights gained from this advanced industry analytics tool help ensure the right actions are taken at the right time. This enables our claims team to maximize recovery outcomes, which can lead to lower claims costs.


  • Workers’ Compensation Health Ticket: Westfield automatically issues a health ticket to injured workers. Think of it like a health insurance card but connected to our network of preferred provider programs. If an injured worker uses our programs, they can expect expedited care at a preferred price.


  • Nurse Case Management: Westfield offers a network of more than 1,500 registered nurses, many of whom are bilingual, to help workers who are injured on the job. This program includes three key services: telephonic nurse case management, field nurse case management, and catastrophic case management.


  • Medical Bill Review: Through analytics, networks, negotiations, and lots of due diligence, we help make sure that optimal care is delivered at a reasonable cost.


  • Utilization Review: This process helps ensure health care services are being used appropriately and efficiently. We use a national network of licensed professionals who meet specific supervisory and jurisdictional guidelines to conduct and deliver a complete review of recommended treatment plans for medical necessity, frequency, and duration.

Outstanding Claims Experience

Our claims and customer care teams provide empathetic, efficient, and professional care from the first notice of injury. Because they carry manageable caseloads, our claims professionals can offer the proactive attention business owners and injured workers deserve. Plus, we make communication easy with the ability for injured workers and claims professionals to communicate via text. Westfield is continually developing ways to enhance our claims experience.


Hear What Our Customers Are Saying

“I am very impressed with the professionalism of Westfield's adjusters and nurse case managers. They are very personable.”
– Westfield Workers’ Compensation Policyholder

Westfield Risk Control Services

Help your customers stop workplace accidents before they happen with Westfield Risk Control Services. Designed to help manage loss exposure, this specialized program gives your customer access to the following advantages at no additional cost:

  • Risk insights based on our experience with their industry
  • Targeted solutions to help reduce their exposure to risk
  • An overview of their business losses and accidents to spot trends
  • Westfield’s Online Resource Center featuring more than 2,000 documents



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FAQs About Workers' Compensation

Workers’ compensation is a type of commercial insurance that helps provide financial protection for your customer and their employees. This coverage provides medical and wage benefits to employees who suffer work-related injuries or illnesses. Some of the benefits available with a Westfield policy include:

  • Indemnity benefits – Employee wages are paid in accordance with statutory provisions for the applicable jurisdiction.
  • Medical benefits – Helps provide coverage for all reasonable, related, and necessary medical treatment.

Westfield’s flexible pricing and convenient billing provide a competitive solution for business owners. And customers save an average of 64 cents for every $1 billed with our Medical Bill Review service.

Yes, Westfield’s workers’ compensation coverage is available as part of a commercial insurance package or can be written monoline for certain types of businesses.

With over 1,100 preferred classes across our small business, middle market, and agribusiness segments, Westfield makes it easy to write with us. Plus, we provide workers’ compensation in these 20 states:

  • Arizona
  • Colorado
  • Delaware
  • Georgia
  • Florida*
  • Iowa
  • Illinois
  • Indiana
  • Kentucky
  • Maryland
  • Michigan

  • Minnesota

  • North Carolina

  • New Mexico

  • Pennsylvania

  • South Carolina

  • Tennessee

  • Virginia

  • Wisconsin

  • West Virginia

*Limited appetite

View our appetite guide for more information.

Additional Workers' Compensation Resources

Start Writing Workers' Compensation Today

The next time you quote a commercial customer, make sure to offer a Westfield workers’ compensation policy to create convenient, comprehensive coverage that meets their needs.