Agency News
August 2026
This Month’s Featured Content
Westfield Announces Doug Queenin as Head of Product, Small Business
Doug Queenin has been named Head of Product, Small Business, reinforcing Westfield's continued investment in delivering innovative products and a best-in-class experience for our agents and customers. In this role, Doug will lead the strategic direction of the Small Business product portfolio, driving profitable growth through market-focused product innovation and a disciplined approach to portfolio management.
Personal Lines Vodcast | Corey Talks Shop: Elevating the Westfield Claims Experience
What happens after a claim is reported can make all the difference for customers and agents. In this episode of Corey Talks Shop, Corey sits down with Don Meier, AVP of Property Claims, and Jennifer Kikta, Claims Unit Manager, to discuss how Westfield is enhancing the claims experience through its new Property Claims Service Center.
Learn How to Rely on the Westfield Personal Lines Service Center
The Personal Lines Service Center provides licensed professionals who handle day-to-day customer needs, so your team can focus on selling, advising, and expanding your Westfield book of business. This isn’t an outsourced service. It operates like an extension of your agency, delivering relationship-based support at scale.
Is the Market Really Softening for Small Businesses?
By Westfield's Vice President of Small Business, Andy Rose. "For the first time in years, property & casualty market commentators have begun using the term “softening” with increasing frequency, raising hopes of much-needed relief for small businesses after a prolonged period of hard conditions. While some segments are beginning to show signs of rate relief, any broad-market optimism should be treated with caution. Understanding what this means for small businesses requires a closer look at how these trends are playing out in practice."
We Are Westfield | Meet Kris Waldorf, Middle Market Field Manager
"I've realized the real value of our work comes from getting to know our customers. The better you understand their operations and challenges, the better equipped you'll be to identify risks, solve problems, and help protect what they've built." Get to know Westfield's Middle Market Field Manager, Kris Waldorf.
