We’re normalizing disruption. And that means finding alternative solutions to meet the unexpected. Things we didn’t want to try before are now critical business practices that keep us going. And interestingly, it seems normal.
We offer inspection services for all customers based on their coverage needs and situation. And we love meeting customers because making personal connections matters. So, when change knocks, we want to answer with customer-centric options.
And that’s exactly what we’ve been doing – finding customer-centric options to create a positive experience for both you and your customers.
For commercial lines customers
We’re excited to offer OneXperience! A collaborative risk management and self-inspection platform that lets the Risk Control representative and customer digitally connect to share photos, videos, and forms throughout the life of the policy - real-time.
Or, if a live call isn’t possible, we send a link to the customer so they can download images to a safe document repository for the Risk Control representative to access later.
Learn more about OneXperience >>>
For personal lines customers
We’ve implemented High Value Assist which enables contactless inspection services for our high value home customers. During the process, we ask customers to assist with compiling information for our review then follow up with a phone call to help gather accurate information.
Pairing the external review with the internal survey gathered from the phone call generates an accurate reconstruction cost estimate.
Learn more about High Value Assist >>>
Innovation with benefits!
Virtual inspections create advantages for customers, for example:
- Promotes social distancing, making customers feel safer.
- Provides flexibility for both customers and inspection teams, giving options for sharing information.
- Makes it easier to schedule appointments and gather information, giving quicker results.
- Offers insight, leveraging key data and assessments to more effectively underwrite
It doesn’t get too much better than that!
Your part is important
Tell your customers! We want them to know that if they are contacted about an inspection, it’s not a scam. We’re excited to offer contactless inspection options to customers and want them to feel comfortable during the process.
Ask questions. Contact your underwriter if you have questions about how inspections impact your customers.