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Improvements to the Westfield Automated Phone Menu

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Making it easier for you!


Your time is valuable. We get it. That’s why at Westfield we’re always looking for ways to make working with us easier. Starting September 27, 2022, when you call us, you’ll notice a streamlined Agent Menu with one number and one option to get you where you need to go, quickly and effortlessly.


Agent Help Desk Support

If you need Agent Help Desk support, simply dial:  800.243.0210, option #5, then option #1.


Personal Lines Support

If you are looking for Personal Lines support, dial:  800.243.0210, option #5, then option #2.

·       For support from our Personal Lines Underwriting Center select sub option #1

·       For all other Personal Lines questions, select sub option #2


Commercial Lines Support

Now you can reach Commercial Lines support right from the main menu. You no longer need to remember a separate number!

Now, easier than ever, if you would like Commercial Lines support, dial:  800.243.0210, option #5, then option #3.

To get a clear understanding of the message flow, view the new Westfield phone menu >>


If you have questions or feedback, please email the Customer Care Center at wic@westfieldgrp.com.