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Westfield Auto Claims to 'Spring Ahead' with New Tools

Providing customers with the modern digital claims experience they expect.

On March 21, Westfield customers will experience claims in a whole new way. We’re focused on making claims easier than ever with our new auto claims platform featuring tools like AI-infused photo estimating and an expanded nationwide network of repair shops. 

Developed in partnership with industry-leader CCC Information Services (CCC), these capabilities will create the type of digitally-enabled auto damage claims experiences our customers expect today.  And check out the benefits:

  • Increased internal claim handling capacity – meaning most auto claims will now be handled in-house
  • Streamlined and accelerated claims process
  • Automated notifications providing customers more real-time updates throughout the auto claims process

Here are more of the exciting capabilities available to customers that make working with Westfield a better, more modern experience.

Photo Estimating

Self-guided digital experience allowing customers to quickly submit detailed vehicle damage information from their mobile device after their claim is initiated.  Learn more >>

Open Shop

Customer access to nearly 700 percent more repair shops than the previous program for a total of more than 28,000 repair shops across the U.S.  Learn more >>

Contact Todd Diehl, Claim Program Manager, or Brett Essex, Auto Physical Damage Leader, with questions about the new auto claims platform.