2025 Digital Enhancements Recap

In 2025, we advanced our digital platforms in ways that strengthened agent self-service capabilities and improved the MyWestfield® customer experience. These updates were designed to reduce friction, improve transparency, and help you and your customers get answers faster. Below is a snapshot of the enhancements introduced this year.

Claims Capabilities for Agents

• Workers’ comp activities and notes were added to give you direct visibility into a claim’s progress and reduce the need to reach out to Westfield for updates.

• Document upload capability added so you can upload documents directly to individual claims, streamlining information-sharing and supporting a more seamless self-service experience.
   

Customer Experience Enhancements 

• Redesigned MyWestfield customer portal featuring a modern interface, intuitive navigation, improved performance, and expanded policy and claims information.

• Westfield Pay As You Go available for Middle Market workers’ comp, providing a billing option that minimizes large down payments and helps customers manage their cash flow more easily. 

• Ting available for owner-occupied farm policies, offering proactive electrical fire hazard monitoring and alerts.

• Claim activities visible to customers, providing clearer insight into a claim’s progress and reducing the need to reach out for simple updates.
   

Looking Ahead