steps to take if you get sued

Getting notice of a lawsuit can ruin anyone’s day. But don’t panic — help is available. Your Westfield policy may provide legal assistance if you’re being sued over a matter that’s covered by your insurance. Frequently covered liability claims include car accidents and slip-and-falls which occur at your business.

Follow these simple tips. We’re here for you. You don’t have to go through this alone. 

If you receive legal documents

  • Identify who at your business is authorized to accept service of legal papers, such as a complaint in a lawsuit.
  • Keep all documents, including the post-marked envelope, and make sure to record the date you receive the documents.
  • Other than reporting the lawsuit to your agent, don’t talk to anyone else about a lawsuit before you discuss it with your Westfield claims representative or your lawyer.

Contact your Westfield agent

Report the lawsuit to your agent as soon as you receive notice. Send a copy of the complaint to your agent so it can be sent to Westfield. Make sure to do this immediately since there will be important response deadlines that must be met in the case.

If you don’t have your agent’s contact information, use our online “Find an Agent” tool to get your agent’s phone number, email address and website. Just click the button, enter your address or zip code, and you’ll get results for agents near you. Yours should be on the list.

Contact your Westfield claims adjuster

If you receive lawsuit papers while a claim is in process, contact your claims adjuster immediately. 

If you’re unsure how to contact your adjuster, call Westfield at 800.243.0210 option 3 or find the claims office closest to you.

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