Voice of the Agent: New Video Features Agent Role in Small Business Strategy
Agents are the heart of our strategy – as we remain fully committed to independent agents and your profitable growth.
In her new role as Head of Sales for Small Business, Tonya Ray Bailey recently introduced our Voice of the Agent video. It features insightful and honest comments from three of our National Agency Council members.
Tonya Ray is passionate about alignment between sales and underwriting to support profitable growth, while reinforcing Westfield’s commitment to independent agents. Her 5-minute video tells the story of seeking and incorporating agent feedback in shaping the refreshed Westfield Small Business strategy.
Westfield Small Business is passionate about things that make your agency successful:
- Strengthening your relationship with our underwriters;
- Adding value to your agency whenever our sales team makes a visit;
- Developing more coverages for your agency to offer customers;
- Expanding our appetite and the number of states where we provide coverage; and
- Making it easier for you to do business with Westfield!
Listening to agents makes all the difference…in your success and ours.
That’s why we created agency councils. We not only ask for your feedback, but we respond and take action. These words from a member of our National Agency Council say it best:
“Senior leadership's done a really good job of being vulnerable and asking questions to truly find out where Westfield stands in the certain key areas for us to explore with them. They have not created this National Agency Council just to check a box. It's very evident they are doing it with intentionality and with a desire to have measured progress.”
- Erik Marechal, CEO of Accountable Insurance Partners
We are invested in your success as independent agents, and your voice continues to shape our decisions and actions in Small Business.
We remain committed to asking for your feedback and acting on it!
Be sure to watch the new Voice of the Agent video!
