Stay Connected to Customer Claims: Sign Up for FNOL Summary Emails

2/23/2026

You work hard to build strong relationships with your customers. When a claim happens, you want to be informed and ready to support them. That’s why Westfield offers the First Notice of Loss (FNOL) Summary Email service.

What Is the FNOL Summary Email?

When a customer files a claim directly with Westfield, enrolled agencies automatically receive a real-time summary email that includes:

Insured’s name
Loss description
Assigned claims professional

The process is fully automated. Once the claim is filed, the summary is generated and delivered instantly to your agency’s inbox. That means no delays, no extra steps, and no manual requests.

Staying Informed at Every Step

We know how important it is to stay connected to your customers, especially when they’re experiencing a loss. FNOL Summary Emails help you remain informed and engaged throughout the claims process.

With FNOL Summary Emails:

You’re notified immediately when a claim is filed.
The claim is already in motion, saving time for your customer.
You can proactively follow up to provide reassurance and guidance.
You stay informed without having to manage the intake process yourself.

This allows you to focus on what matters most — consultation, advocacy, and strengthening your customer relationships.

How to Enroll

Signing up is simple. Just email LicensingSpecialist@westfieldgrp.com with the following details:

Agency Name
Agency Code
Group email address where you’d like summaries sent (Please use your agency’s group email address when possible. One email address per code.)

Questions? Call 800.243.0210, extension 5 or email LicensingSpecialist@westfieldgrp.com.