MyWestfield® Security Update: Customer Communication Coming Soon
8/10/2026
At Westfield, protecting customer information is one of our highest priorities. As part of our ongoing commitment to security, we're enhancing the sign-in experience for MyWestfield customers by introducing additional multi-factor authentication (MFA) options.
Communications for the revised sign-in experience begins in August. Customers will have more ways to verify their identity when logging into MyWestfield, including facial recognition, fingerprint authentication, third-party authenticator apps, and verification using their phone number or email address.
What you need to know
To help customers prepare for this change, Westfield will be emailing impacted customers.
The communication explains:
- Why we're making this enhancement
- The new authentication options available
- How customers can review and update their preferred MFA method in MyWestfield
- Where to go for assistance if they have questions
No action is required from you. We're communicating directly with customers to ensure they receive timely information and clear instructions before the change takes effect.
How you can help
If customers contact you with questions, you can reassure them that:
- This is a planned security enhancement designed to better protect their personal information.
- The update provides additional sign-in options while maintaining a simple, secure experience.
- Customers can manage their authentication preferences by logging into MyWestfield and navigating to Account Settings.
- If they need assistance, they can contact the Westfield Customer Care Center.
Thank you for helping us deliver a secure, seamless experience for our mutual customers.
