Risk Control 101
Risk is universal. Ways to mitigate risk are nearly infinite. And during a pandemic, everyone is at risk. So, when planning your response strategy:
- Assume everyone is infected.
- Assume everything is contaminated.
- Over-communicate to staff.
- Be considerate and protective of guests.
- Protect your operation from harm.
Step 1: Understand your true risks
Once you determine what your true risks are, you’ll know what actions to take across different aspects of your business. One way to determine your level of risk is to use the OSHA risk pyramid model:
Step 2: Create a clear policy or procedure.
Create a clear policy or procedure that outlines the level of risk, exposures and appropriate controls.
- Exposures - areas that make you vulnerable to issues
- Controls - protocols and procedures that help address your exposures
Step 3: Share that information with your team.
Regular training and communication with employees keeps everyone aware and aligned.
Step 4: Measure your actions and progress
Find ways to make sure the controls you’re practicing are working as intended.