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Hotels
Your work builds the community around you. And every day presents both opportunities and rewards. So, when life changes, you dig in and face what comes your way – envisioning possibility.
Your business depends on a well-coordinated team to keep things running smoothly. So, facing decisions about adapting to crisis is a lot to consider. You have more than just employees to think about – a pandemic impacts everyone.
So, while planning your response strategy:
- Assume everyone is infected.
- Assume everything is contaminated.
- Over-communicate to staff.
- Be considerate and protective of guests.
- Protect your operation from harm.
Alternative Uses
With the impact of COVID-19, you might experience pressure to ensure safety and well-being for your employees, guests and business. It’s during these unprecedented times that Westfield is here to help.Alternative use is a non-traditional application of facility and services. For example,
- A form of homeless shelter
- Overnight accommodations for first responders
- Recovery centers
- Temporary hospitals
When options for alternate uses arise:
- Consult experts:
- Your agent to help understand risk factors and considerations when evaluating or making changes to regular operations
- Legal counsel to create and review any contracts needed to manage and transfer risk
- Industry or risk experts to assess exposures and modifications based on non-traditional use
- Establish and update risk management plan and controls.
- Understand the scope of alternative uses, including:
- Intended duration
- Potential exclusions
- Immunity granted by States
- Disinfecting protocols when discontinuing non-traditional uses
- Impacts to your facility during closure or limited service
Food Service
- Establish an online or phone order system –including payment
- Use a contact-free food delivery system
- Wear gloves while delivering and dispose of gloves before returning to the kitchen
- Reduce cross-contamination by not sharing equipment or space
- Disinfect commonly used equipment and surfaces hourly, for example:
- Knife handles
- Freezer handles
- Counter surfaces
- Cooking equipment controls
Front Desk
- Offer an online check-in kiosk separate from the front desk
- Install a splash guard between the front desk staff and guests at the counter
- Allow the front desk staff to wear a mask
- Wash hands between all guest interactions
- Disinfect:
- Pens
- Room cards
- Counter tops
- Hotel phones
- Credit card machines
- Front desk
- Office supplies
Housekeeping
The housekeeping staff is in contact with nearly everything that could be contaminated multiple times each day, it’s their job. So be sure to consider how to create a safe workplace for these team members.
- Reduce movement and stock the carts!
- Provide face masks and gloves to use when turning over each room –change gloves and masks between rooms and wash hands immediate when removing gloves.
- Clean interior and exterior guest room doors and handles first, then enter a room.
- Clean equipment at the end of each shift, for example:
- Vacuum handles
- Carts/cart handles
- Bottles
Laundry
Viral particles can be transferred via clothing, shoes and other items. That’s why handle laundry with the greatest care during a pandemic is something to consider. Here are some ways to help create a safer environment for employees and guests.
- Provide guests with laundry bags
- Pick-up and deliver laundry outside the guest’s room door
- Define what you will launder for guests
- Require staff to wear masks and gloves when performing laundry tasks.
- Disinfect surfaces hourly, for example:
- All equipment
- Door handles
- Carts
Maintenance
Everything requires maintenance which means that your maintenance staff have a high risk for exposure. Each maintenance staff member should be familiar with how other operate and follow the same control measures.
- Assign tools to individual maintenance staff and include dedicated storage areas for these tools to prevent cross contamination.
- Wear masks and disposable gloves when conducting any work inside guest rooms and dispose of gloves after leaving each room.
- Disinfect throughout the day and after each shift:
- All equipment
- Tools
- Workstations
