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Your work builds the community around you. And every day presents both opportunities and rewards. So, when life changes, you dig in and face what comes your way – envisioning possibility.

Your business depends on a well-coordinated team to keep things running smoothly. So, facing decisions about adapting to crisis is a lot to consider. You have more than just employees to think about – a pandemic impacts everyone.

So, while planning your response strategy:

  • Assume everyone is infected.
  • Assume everything is contaminated.
  • Over-communicate to staff.
  • Be considerate and protective of guests.
  • Protect your operation from harm.

Alternative Uses

With the impact of COVID-19, you might experience pressure to ensure safety and well-being for your employees, guests and business. It’s during these unprecedented times that Westfield is here to help.Alternative use is a non-traditional application of facility and services. For example,

  • A form of homeless shelter
  • Overnight accommodations for first responders
  • Recovery centers
  • Temporary hospitals

When options for alternate uses arise:

  • Consult experts:
    • Your agent to help understand risk factors and considerations when evaluating or making changes to regular operations
    • Legal counsel to create and review any contracts needed to manage and transfer risk
    • Industry or risk experts to assess exposures and modifications based on non-traditional use
  • Establish and update risk management plan and controls.
  • Understand the scope of alternative uses, including:
    • Intended duration
    • Potential exclusions
    • Immunity granted by States
    • Disinfecting protocols when discontinuing non-traditional uses
    • Impacts to your facility during closure or limited service
  • Establish an online or phone order system –including payment
  • Use a contact-free food delivery system
  • Wear gloves while delivering and dispose of gloves before returning to the kitchen
  • Reduce cross-contamination by not sharing equipment or space
  • Disinfect commonly used equipment and surfaces hourly, for example:
    • Knife handles
    • Freezer handles
    • Counter surfaces
    • Cooking equipment controls
  • Offer an online check-in kiosk separate from the front desk
  • Install a splash guard between the front desk staff and guests at the counter
  • Allow the front desk staff to wear a mask
  • Wash hands between all guest interactions
  • Disinfect:
    • Pens
    • Room cards
    • Counter tops
    • Hotel phones
    • Credit card machines
    • Front desk
    • Office supplies
The housekeeping staff is in contact with nearly everything that could be contaminated multiple times each day, it’s their job. So be sure to consider how to create a safe workplace for these team members.
  • Reduce movement and stock the carts!
  • Provide face masks and gloves to use when turning over each room –change gloves and masks between rooms and wash hands immediate when removing gloves.
  • Clean interior and exterior guest room doors and handles first, then enter a room.
  • Clean equipment at the end of each shift, for example:
    • Vacuum handles
    • Carts/cart handles
    • Bottles
Viral particles can be transferred via clothing, shoes and other items. That’s why handle laundry with the greatest care during a pandemic is something to consider. Here are some ways to help create a safer environment for employees and guests.
  • Provide guests with laundry bags
  • Pick-up and deliver laundry outside the guest’s room door
  • Define what you will launder for guests
  • Require staff to wear masks and gloves when performing laundry tasks.
  • Disinfect surfaces hourly, for example:
    • All equipment
    • Door handles
    • Carts
Everything requires maintenance which means that your maintenance staff have a high risk for exposure. Each maintenance staff member should be familiar with how other operate and follow the same control measures.
  • Assign tools to individual maintenance staff and include dedicated storage areas for these tools to prevent cross contamination.
  • Wear masks and disposable gloves when conducting any work inside guest rooms and dispose of gloves after leaving each room.
  • Disinfect throughout the day and after each shift:
    • All equipment
    • Tools
    • Workstations