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Curbside and Delivery Services

Curbside and delivery services offer a comfortable and safe alternative to pick up food and goods. It’s contactless and convenient because the customer doesn’t have to leave their car.

During a pandemic, perhaps you have an opportunity to think beyond your normal business practices and introduce a new customer experience. And we’re here to help. As you consider convenience service options for your business, here are three ways to create a positive customer experience:

  • Payment apps –make payments easy and contact-free
  • Order apps –reduce phone-in orders and miscommunication
  • Driver apps –help monitor delivery driving behavior
  • GPS apps –get you where you need the safest and quickest way possible
  • Develop an online ordering and payment form on your website
  • Safety protocols –document expectations and new procedures
  • Training –consistently communicate expectations, procedures, and forms requirements
  • Legal and insurance services –make sure you appropriate contracts and coverage for convenience services
  • Delivery services –these companies specialize in making deliveries and have options for partner contracts.
  • Hiring protocols –background checks, MVR reports and driving tests –to name a few options
  • Instruct customers to please wear masks when interacting with curbside employees.
  • Protective gear –masks, gloves, aprons, head gear and more.
  • Forms and paperwork –help employees report incidents in the moment.
  • Signage –carefully plan traffic patterns, safety equipment requirements, payment options and other instructions
  • Make sure you use employees with good driving records
  • Make sure employees using their own cars are properly protected
  • Have employees always wear mask and gloves at delivery destination.
  • Instruct home owner/customer that employee will ring doorbell and leave products at door to minimize interactions.
  • Create system allowing customers to tip electronically to minimize cash handling during deliver.