24/7 Nurse Triage Workers’ Compensation Program

Our workers’ comp nurse hotline provides workplace injury triage from skilled registered nurses who are available any time of day, any day of the year.

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What Is a Workers’ Comp Nurse Triage Program?

Not every workplace injury is an emergency. Sometimes an expensive emergency room visit can be avoided with the right intervention. That’s where our workers’ compensation nurse triage programs come in.

As part of our WesCare® offerings, our 24/7 nurse triage program is designed to give injured workers early access to high-quality medical care to help ensure they get the level of care that correlates to their injuries — at no cost to you as a Westfield policyholder.

Nurse Triage Benefits

What Are the Benefits of a Workers’ Comp Nurse Triage Program?

Explore the advantages of a nurse triage program, designed to streamline medical care and optimize outcomes for employees right from the onset of injury.

Quicker Assessments

Speedy evaluations help ensure timely interventions, setting the stage for a more efficient healing processes.

Better Recoveries

Enhanced recovery outcomes stem from personalized, expert-driven care tailored to each individual’s needs.

Less Costly Claims

By reducing the need for unnecessary medical treatments, you can lower the overall expenses associated with claims.

A woman doing arm stretches with the help of a physician.

Program Insights

How Westfield’s Program Works

When an accident happens, a registered nurse will help assess your injured worker’s needs via the 24/7 workers’ comp nurse hotline. Our hotline is staffed with skilled, bilingual registered nurses who provide comprehensive support, including:

Evaluating an injured worker’s symptoms and injury.
Determining an injured worker’s medical situation and best treatment option.
Coordinating and communicating with a network medical provider.
Reporting the workers’ compensation claim to Westfield.
Following up with the injured worker 24-48 hours after the initial call to help make sure they are getting the recommended care.
Sending documents to help the worker with post-appointment communication and to get back to work.

45%

An average of 45% of calls to our workers’ comp nurse hotline result in self-treatment.

A woman looking at paperwork while talking on the phone.

Potential Savings

How Workers’ Comp Nurse Triage Programs Can Help Lower Costs

If the situation is a true emergency, our nurses will know it and help make sure your worker gets the right level of care. But if it isn’t, we can save your worker an expensive trip to the emergency room. By minimizing ER visits, you can reduce your workers’ compensation claim costs, and potentially your premiums.

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Support When You Need It

When to Call the 24/7 Nurse Triage Hotline

Before seeking medical care for non-emergency work injuries, injured employees can call the 24/7 workers’ comp nurse hotline at 844.380.2743. After this call, the nurse will report your claim directly to Westfield.

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WesCare Worker’ Compensation Services

Explore Other WesCare Offerings Available at No-Cost to You

Return-to-Work Program
Workplace injuries happen. Our return-to-work program can assist in getting your employees back to work sooner and safer.
Pharmacy Benefit Program
A complete prescription management solution, including affordable medications and prescription drug abuse prevention.
Physicians Panel & Medical Directories
Westfield offers a network of more than 750,000 doctors, located across the country, to assist injured workers in their recovery.
Claims Services
Our experienced claims team works with nurse case managers and other professional services to give you and your employees the best possible outcomes.

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Get a Workers’ Compensation Quote

Our workers’ comp nurse hotline is focused on providing workplace injury triage that leads to quicker assessment, better recoveries, and less costly claims. Connect with an agent to start a workers’ compensation quote today.

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