During a recent Billing Services vendor upgrade a minor incident occurred around the transaction name posting to the customer statement. The incident has since been corrected. We apologize for any inconvenience this may have caused. Questions, please call 800.243.0210 to speak with one of our customer care representatives between 8:00am – 8:00pm EDT.
Contact your agent for policy related questions. Here is an example of how we list your agents information.
Contact Westfield for Billing Questions
How do I contact Westfield if I have questions about my bill? Billing customer service will assist you with your billing related questions. We offer four easy ways to pay - recurring, phone, online and check. If paying by phone, please have your policy or account number and your 5-digit zip code ready when you call.
Please remember to write your account number on your check.
Amount Due and Due Date
What is my amount due and when is it due? We've called out this information in the upper right hand side of the first page of you bill to clearly identify what you need most. Most Westfield policies are eligible to choose any due date of the month, from 1 to 28.
Ways to Pay Your Bill
What are my payment options? Westfield offers payment plans for most policies. You can change your payment plan at any time for one or all of your eligible Westfield policies. The plan options are monthly, quarterly, semi-annually and annual.
Past Due Amount
Please pay past due amount immediately to prevent cancellation of coverage.
This is the minimum amount due.
Future Billing Information
What are my future billing amounts and due dates? On the back of your bill, you will find a schedule of future payment dates and the amounts due. Most Westfield policies are eligible to choose any due date of the month, from 1 to 28. Contact billing customer service to change your due date.
How to Complete Your Check
Make checks payable to Westfield. We've call out this information in the middle portion of page 1 of your bill. Be sure to write your account number on your check. Please allow five days for mailing.
Amount to Pay in Full
This is the amount to pay the account in full.
Can I pay a different amount than what I am being billed for? You can pay the policy balance on any policy, the minimum amount due or any amount in between.
Duration of Policy
When does my policy begin and end? We've listed the dates for each policy on the front of your bill.
What policies are you billing me for? For your convenience, all of your Westfield policies can be billed on one bill (some exceptions apply). We've listed your policies on the front of your bill.