From a billing perspective, customers will experience the following changes:

• A new billing account number with their current policy number (without the policy prefix).
• Multiple bills if all policies on their existing billing account aren’t eligible to be converted.
• New pay plans, for example:
  

  Current		Converted
  Agency billed		Direct billed (no more agency billed)
  Custom pay plan		Monthly pay plan
  Special endorsement billing		Standard endorsement billing

• Easy payment options, for example:

  Payment Option		Required Customer Action
  Paymentus – recurring payments		None. Westfield links new billing accounts with old billing accounts.
  Paymentus – one time payment		Specify appropriate billing account with each payment.
  Electronic Funds Transfer (EFT)		None. Westfield carries EFT information forward.
  Financial institution options		Update billing account information with their financial institution.

Conversion Contacts

Be sure to contact your renewal underwriter with any questions about your converting policies.