Hey Future. Easy does it!
We’re making this conversion as easy as possible for customers and giving you information to talk about.
From a billing perspective, customers will experience the following changes:
- A new billing account number with their current policy number (without the policy prefix).
- Multiple bills if all policies on their existing billing account aren’t eligible to be converted.
- New pay plans, for example:
Current Converted Agency billed Direct billed (no more agency billed) Custom pay plan Monthly pay plan Special endorsement billing Standard endorsement billing
- Easy payment options, for example:
Payment Option Required Customer Action Paymentus – recurring payments None. Westfield links new billing accounts with old billing accounts. Paymentus – one time payment Specify appropriate billing account with each payment. Electronic Funds Transfer (EFT) None. Westfield carries EFT information forward. Financial institution options Update billing account information with their financial institution.
Be sure to contact your renewal underwriter with any questions about your converting policies.