Scorecard Definitions (starting with Q3 2023) 

Inforce Premium – The 'Written Premium' for policies with coverage in effect at a given point in time.

Loss Ratio by Business Segment - This score is based on the Case Incurred Loss Ratio. The Case Incurred Loss dollars for a given period of time, expressed as a percentage of the corresponding Earned Premium. This metric uses three years of losses and Earned Premium. ISO CAT losses are removed at the feature level. Special Risk and Surety are not included. This metric compares the value to the state average. 

Growth % by Business Segment - This score is based on the agency’s Written Premium growth rate in a given Business Segment. Growth percentage (two year) is calculated and compared to the state average.

Growth $ by Business Segment - This score is based on the agency’s Written Premium growth dollar in a given Business Segment. Growth dollar (two year) is calculated and compared to the state median.

Premium Retention - This score is based on an agency's Premium Retention Rate - Immediate. Premium Retention Rate - Immediate is the Ending Inforce Premium- Immediate expressed as a percentage of the corresponding Beginning Inforce Premium - Immediate. This metric averages 2 years of Premium Retention and compares the value to the state average.

Policy Retention - This score is based on an agency's Policy Retention Rate - Immediate. Policy Retention Rate - Immediate is the Ending Inforce Policy Count - Immediate expressed as a percentage of the corresponding Beginning Inforce Policy Count - Immediate. This metric averages 2 years of Policy Retention and compares the value to the state average.

Policy Count CAGR % - This score is based on the agency’s Inforce Policy Count growth rate. A two-year Compound Annual Growth Rate (CAGR) is calculated and compared to state medians.  Personal Lines CAGR is based on Wespak (WNP) and Wespak Estate (WNE). 

New Business Written Premium % - This score is based on an agency's New Business Written Premium over a two-year period. Two years of New Business Written Premium expressed as a percentage of Written Premium from the corresponding years, the value is then compared to the state average.

Personal Lines uses a New Business Replacement Rate (NBRR) - The amount of prior total 'Written Premium' that is replaced by 'New Business Written Premium.' This score is based on an agency's New Business Replacement Rate over a two-year period. Two years of New Business Replacement Rate is expressed as a percentage for the corresponding years, the value is then compared to the state average.

Yield Ratio – This score is based on New Policy Issued Count divided by Rated Count for over a 3-year period and compared to the state average.

WesCom Usage – This is an Agribusiness score calculated by WesCom external submissions compared to total submissions. This metric averages 3 years and compares the value to a national WesCom average.

Small Business Platform Usage – This is an Small Business score calculated by Small Business Platform external submissions compared to total submissions. This metric averages 2 years and compares the value to a national Small Business Platform average.  For states that do not have the Small Business Platform yet, the national average is used. 

Personal Lines average # of products - Products include: Home (WNE, WNP, HOP, HEP, OFH), Auto (APV), Umbrella (UXP), Dwelling (PDP), and Boat (BTP). All distinct policies are considered as 'Number of Products' = 1 except WNE and WNP, which are considered 2, and PDP = 1 regardless of how many distinct PDP policies a customer has.

Personal Lines average # of ancillary products - Ancillary Coverages include: Cyber, Equipment Breakdown, ID Theft, Inland Flood and Service Line.

Surety Written Premium - A one-year view of Surety Written Premium.

Surety Growth % - This is based on the agency’s three year written premium growth rate.