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Emerging Stronger: Lessons Successful Agencies Learned from the Pandemic

Customer demand for simplicity, flexibility, and transparency across all aspects of the insurance experience has been pushing the industry to change how it does business for some time. Westfield's Eddie Riveiro, vice president of business development for small business, talked to Rough Notes about the silver lining of the COVID-19 pandemic and how it forced a more rapid acceleration toward improved efficiency, operational focus, and clear and intentional strategy.