closing the gap: Mckinsey study predictions 12/07/2018
Craig Welsh discusses a McKinsey study from 5 years ago predicting the future of the insurance industry. Listen to his thoughts regarding what has been accurate.
closing the gap: giving back to communities 11/28/2018
How do customers want to experience your brand? Giving back to your community can be a differentiator.
closing the gap: culture becoming brand 11/21/2018
The O'Neill Agency visits Westfield to elaborate on the O'Neill Way and the fundamentals in place which have guided their culture into becoming their brand.
closing the gap: enabling the customer 11/13/2018
We as an industry must realize loyalty is built when there are consistent low effort experiences. But how can we achieve this?
closing the gap: tools for a digital agency 11/06/2018
Tools to improve customer experience and efficiencies in your agency are abundant. Find out what tools Hill & Hamilton has utilized to achieve both.
closing the gap: agency management systems 11/01/2018
How has your agency management system experience been? There is good news! Change and upgrades are enhancing connectivity.
closing the gap: what a digital agency looks like 10/22/2018
On site at AppliedNet2018, Chris pulls the curtains back on what a digital agency can look like by talking with Matt Simon from Hill & Hamilton .
closing the gap: first notice of loss 10/11/2018
Carrier and agency must work together to provide timely and valuable advice and care for the customer.
closing the gap: the customer journey 10/04/2018
customer service, it is not just about answering the initial question, solve for the future.