closing the gap: giving back to communities 11/28/2018
How do customers want to experience your brand? Giving back to your community can be a differentiator.
closing the gap: culture becoming brand 11/21/2018
The O'Neill Agency visits Westfield to elaborate on the O'Neill Way and the fundamentals in place which have guided their culture into becoming their brand.
closing the gap: enabling the customer 11/13/2018
We as an industry must realize loyalty is built when there are consistent low effort experiences. But how can we achieve this?
closing the gap: tools for a digital agency 11/06/2018
Tools to improve customer experience and efficiencies in your agency are abundant. Find out what tools Hill & Hamilton has utilized to achieve both.
closing the gap: agency management systems 11/01/2018
How has your agency management system experience been? There is good news! Change and upgrades are enhancing connectivity.
closing the gap: what a digital agency looks like 10/22/2018
On site at AppliedNet2018, Chris pulls the curtains back on what a digital agency can look like by talking with Matt Simon from Hill & Hamilton .
closing the gap: first notice of loss 10/11/2018
Carrier and agency must work together to provide timely and valuable advice and care for the customer.
closing the gap: the customer journey 10/04/2018
customer service, it is not just about answering the initial question, solve for the future.
closing the gap: medical technology benefitting insurance 09/06/2018
Telemedicine provides injured workers for your insured’s business to be in contact with medical staff in real time over the phone. Which could save injury severity, time and money for all parties.