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closing the gap: giving back to communities

closing the gap: giving back to communities 11/28/2018

How do customers want to experience your brand? Giving back to your community can be a differentiator.

closing the gap: culture becoming brand

closing the gap: culture becoming brand 11/21/2018

The O'Neill Agency visits Westfield to elaborate on the O'Neill Way and the fundamentals in place which have guided their culture into becoming their brand.

closing the gap: enabling the customer

closing the gap: enabling the customer 11/13/2018

We as an industry must realize loyalty is built when there are consistent low effort experiences. But how can we achieve this?

closing the gap: tools for a digital agency

closing the gap: tools for a digital agency 11/06/2018

Tools to improve customer experience and efficiencies in your agency are abundant. Find out what tools Hill & Hamilton has utilized to achieve both.

closing the gap: agency management systems

closing the gap: agency management systems 11/01/2018

How has your agency management system experience been? There is good news! Change and upgrades are enhancing connectivity.

closing the gap: what a digital agency looks like

closing the gap: what a digital agency looks like 10/22/2018

On site at AppliedNet2018, Chris pulls the curtains back on what a digital agency can look like by talking with Matt Simon from Hill & Hamilton .

closing the gap: first notice of loss

closing the gap: first notice of loss 10/11/2018

Carrier and agency must work together to provide timely and valuable advice and care for the customer.

closing the gap: the customer journey

closing the gap: the customer journey 10/04/2018

customer service, it is not just about answering the initial question, solve for the future.

closing the gap: big data on mainstreet

closing the gap: big data on mainstreet 09/18/2018

Data, why is it important for insurance agents?

closing the gap: medical technology benefitting insurance

closing the gap: medical technology benefitting insurance 09/06/2018

Telemedicine provides injured workers for your insured’s business to be in contact with medical staff in real time over the phone. Which could save injury severity, time and money for all parties.