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closing the gap: Mckinsey study predictions

closing the gap: Mckinsey study predictions 12/07/2018

Craig Welsh discusses a McKinsey study from 5 years ago predicting the future of the insurance industry. Listen to his thoughts regarding what has been accurate.

closing the gap: giving back to communities

closing the gap: giving back to communities 11/28/2018

How do customers want to experience your brand? Giving back to your community can be a differentiator.

closing the gap: culture becoming brand

closing the gap: culture becoming brand 11/21/2018

The O'Neill Agency visits Westfield to elaborate on the O'Neill Way and the fundamentals in place which have guided their culture into becoming their brand.

closing the gap: enabling the customer

closing the gap: enabling the customer 11/13/2018

We as an industry must realize loyalty is built when there are consistent low effort experiences. But how can we achieve this?

closing the gap: tools for a digital agency

closing the gap: tools for a digital agency 11/06/2018

Tools to improve customer experience and efficiencies in your agency are abundant. Find out what tools Hill & Hamilton has utilized to achieve both.

closing the gap: agency management systems

closing the gap: agency management systems 11/01/2018

How has your agency management system experience been? There is good news! Change and upgrades are enhancing connectivity.

closing the gap: what a digital agency looks like

closing the gap: what a digital agency looks like 10/22/2018

On site at AppliedNet2018, Chris pulls the curtains back on what a digital agency can look like by talking with Matt Simon from Hill & Hamilton .

closing the gap: first notice of loss

closing the gap: first notice of loss 10/11/2018

Carrier and agency must work together to provide timely and valuable advice and care for the customer.

closing the gap: the customer journey

closing the gap: the customer journey 10/04/2018

customer service, it is not just about answering the initial question, solve for the future.

closing the gap: big data on mainstreet

closing the gap: big data on mainstreet 09/18/2018

Data, why is it important for insurance agents?