How have you accepted what has gone on in the world during 2020? Ryan Hanley, Rogue Risk, energizes us with an open dialogue about his 2020 and where the insurance industry is. Your tribe may be smaller due to COVID but is it not stronger than ever?

Adam Sheridan, Reed Brothers Insurance Services, Inc & creator of Against the Current Podcast discussing how he started his insurance agency podcast.

How many sales could you make with the time you allocate for administrative activities? Mr. Biz, Ken Wentworth, discusses revenue producing activities, innovation and understanding your customers.

Find out what you love, because you will be doing it a long time. Joyce Sigler, Jones-Wenner Insurance Partner, and President-Elect, American Insurance Marketing and Sales Society, discusses professional development.

If you are going to influence your team as a leader, you must understand their perspective, Richard Franzi, Killing Cats Leads to Rats, joins Closing the Gap to discuss unintended consequences of business decisions.

The more perspectives you receive the more accurate a solution to a complex problem. Ken Cloke, Director of the Center for Dispute Resolution, provides solutions to conflict.

More than 90% of word of mouth happens offline even in a digital world. How are you connecting to your clients and providing them peace of mind?

The art of storytelling never goes away. Michelle Auerbach, Resilience, discusses the art and science of storytelling. As insurance professionals, we interact with customers on the worst of days. A simple “I’m here for you, you aren’t alone, and we will do this together.” Could make all the difference.

Your credibility is your biggest asset. Tim Ward joins Closing the Gap to discuss the Pro Truth Pledge and importance of telling the truth in business, politics and media. You won’t want to miss this episode.

Join the Westfield team of Chris Cline, Amber Sharratt and Catherine Young as they dive into the book Tough Truths by Deirdre Maloney.