Closing the Gap: Create an Atmosphere of Unconditional Respect 11/18/2020
The more perspectives you receive the more accurate a solution to a complex problem. Ken Cloke, Director of the Center for Dispute Resolution, provides solutions to conflict.
Closing the Gap: Connecting to Customers with Empathy 11/12/2020
More than 90% of word of mouth happens offline even in a digital world. How are you connecting to your clients and providing them peace of mind?
Closing the Gap: Blending the Art and Science of Storytelling 11/04/2020
The art of storytelling never goes away. Michelle Auerbach, Resilience, discusses the art and science of storytelling. As insurance professionals, we interact with customers on the worst of days. A simple “I’m here for you, you aren’t alone, and we will do this together.” Could make all the difference.
Closing the Gap: Pro Truth 10/22/2020
Your credibility is your biggest asset. Tim Ward joins Closing the Gap to discuss the Pro Truth Pledge and importance of telling the truth in business, politics and media. You won’t want to miss this episode.
Closing the Gap: What Would You Do If You Weren’t Afraid? 10/19/2020
Join the Westfield team of Chris Cline, Amber Sharratt and Catherine Young as they dive into the book Tough Truths by Deirdre Maloney.
Closing the Gap: It’s Not About Success. It’s About Significance. 10/08/2020
For Catalyst Insurance Group and J.C. Wogomon, it is not about the premium it is about the impact. Learn about this scratch insurance agency and their culture of using insurance as a vehicle to impact those in need in and around their community.
Closing the Gap: Insurance Agent and Carrier Relationship in 5 Years 09/30/2020
People do business with the those they know, like and trust. Insurance agents and carriers are a partnership with the customer in mind. Join Carey Wallace and Derek Sprouse as we discuss relationships in our industry.
Closing the Gap: Agency Revolution, Moving Forward with Change 09/23/2020
How is your insurance agency attracting clients, deepening engagements and extract more value from every relationship through marketing? Justin Lair, Agency Revolution shares his thoughts.
Closing the Gap: Trust Is Not Implied Anymore, Demonstrate It! 09/17/2020
Insurance is a relationship business why wouldn’t you participate in a forum that best allows you to do that? Social media!
Closing the Gap: All Insurance Agency Revenue is not Created Equal 09/01/2020
In a COVID world, agencies are not dying but they do need to evolve. As people stay out of work and businesses close, you have to think about what is in your book of business.