closing the gap: the customer journey


Customer service, it is not just about answering the initial question, solve for the future. Jill Stevens & Kristin McManus from Westfield’s Customer Care center discuss the relationship between customer, agent and carrier.

What are customers calling about and how is the digital experience impacting customer service? These questions and more answered on this episode of “Closing the Gap”.

Closing the Gap” is available on your podcast player including iTunes® and Spotify®.