Westfield Logo
Customer Agent Pay Bill: 800.766.9133 800.766.9133 More Options

Billing questions?
Call us Mon–Fri, 8a–8p EST


closing the gap: the customer journey

Customer service, it is not just about answering the initial question, solve for the future. Jill Stevens & Kristin McManus from Westfield’s Customer Care center discuss the relationship between customer, agent and carrier.

What are customers calling about and how is the digital experience impacting customer service? These questions and more answered on this episode of “Closing the Gap”.

"Closing the Gap" is available on your podcast player including:  iTunes | Spotify