Claims are never a fun experience for the customer however; they are a time to shine for both the carrier and agency. They are a time to provide satisfaction and to exceed customer expectation.

Carrier and agency must work together to provide timely and valuable advice and care for the customer. With the advent of new technology we must leverage it and couple tech with the value of quality customer service.

The value agents provide is in your call following up with a customer to verify everything is ok and to provide constant updates regarding the status of a claim.

To learn more about the relationship agency and carrier share in providing superior customer service, listen to “Closing the Gap”

“Closing the Gap” is available on your podcast player including iTunes® and Spotify®.