We are experiencing it and you probably are too. Much is being done to enable the customer but a question remains, who owns the customer relationship? In truth, it is a mutual responsibility.

Rob Bowers, National Claim and Customer Service Leader, stops by to discuss providing customers with an effortless experience. We as an industry must realize loyalty is built when there are consistent low effort experiences.

So how can the industry provide this experience? Tune in to find out!