We all have had those conversations. You know, the ones you dread but need to happen. But how do you approach these crucial conversations?

Ken Cloke, Director of the Center for Dispute Resolution, is this week's guest on Closing the Gap.Ken is world-recognized mediator, dialogue facilitator, conflict resolution systems designer, teacher, public speaker and author.

This week's dialogue focuses on conflict resolution and questions you can ask to smooth over those tough conversations. Take a listen and let us know what you think!

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