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Closing the Gap: Connecting to Customers with Empathy

Understanding the science of connection with customers. How confident are you in the product you sell? Probably pretty high, but how confident are you in the messaging behind that product or service?

Jim Karrh, the author of The Science of Customer Connections: Manage Your Message to Grow Your Business, joins this episode of Closing the Gap.

We welcome your review of Closing the Gap on Apple Podcasts. Closing the Gap named Top 15 Insurance Podcasts to Follow via Feedspot.

Learn more about Westfield's independent agency partners and click here for a free offer from Michelle!

Here are some quick links to the show on all major platforms:  iTunes | Spotify | Stitcher

Want to hear a specific topic discussed on Closing the Gap?  Email us!