Storytelling is the best solution when interacting with those experiencing trauma. So is your agency stroytelling or just providing data?

Simply saying "I am here for you, you aren't alone and we will do this together." Can make all the difference in turning a negative experience into a positive.

Michelle Auerbach, author of Resilience, joins us to share stories and offer insight regarding the importance of human connection.

We welcome your review of Closing the Gap on Apple Podcasts. Closing the Gap named Top 15 Insurance Podcasts to Follow via Feedspot.

Learn more about Westfield's independent agency partners and click here for a free offer from Michelle!

Michelle Auerbach solves problems and creates change through story across diverse contexts. She works with businesses on change management, leadership, and creativity through story. She works with communities on creating social good, connection, and working across difference through story. She coaches and teaches individuals through workshops, trainings, and one-on-one explorations. She writes for the New York Times, The London Guardian, and is the author of three books: Resilience: the Life Saving Skill of Story, Alice Modern, and The third Kind of Horse.