Does your agency work with a service center? Brian Bowerman, Westfield Services Leader sits down to discuss why service centers are not just for large agencies. What trends he is seeing and how to navigate the hurdles of implementing a service center including:

• Having your entire team (owner, producer, staff) on board
• Fitting a service center into your culture
• Establishing procedures to increase efficiency and cut costs while enhancing the customer experience

Be on the lookout in coming weeks as Brian also discussing changes happening in flood insurance and his article in Rough Notes. Click here to learn more about Westfield’s Service Center.

“Closing the Gap” is available on your podcast player including iTunes® and Spotify®.