closing the gap: culture becoming brand 11/21/2018
The O'Neill Agency visits Westfield to elaborate on the O'Neill Way and the fundamentals in place which have guided their culture into becoming their brand.
closing the gap: enabling the customer 11/13/2018
We as an industry must realize loyalty is built when there are consistent low effort experiences. But how can we achieve this?
closing the gap: tools for a digital agency 11/06/2018
Tools to improve customer experience and efficiencies in your agency are abundant. Find out what tools Hill & Hamilton has utilized to achieve both.
closing the gap: agency management systems 11/01/2018
How has your agency management system experience been? There is good news! Change and upgrades are enhancing connectivity.
closing the gap: what a digital agency looks like 10/22/2018
On site at AppliedNet2018, Chris pulls the curtains back on what a digital agency can look like by talking with Matt Simon from Hill & Hamilton .
closing the gap: first notice of loss 10/11/2018
Carrier and agency must work together to provide timely and valuable advice and care for the customer.
4 reasons an umbrella policy is essential protection 10/10/2018
Yes your homeowners and auto policy will protect you, but to what extent? Have you considered an umbrella policy?
closing the gap: the customer journey 10/04/2018
customer service, it is not just about answering the initial question, solve for the future.
closing the gap: technology breaking down barriers 09/26/2018
Trends in data help agents get to the next phase of their journey by understanding the customer and exposing niche markets.
5 signs of fraudulent contractors 09/24/2018
If someone shows up to your door following a storm and acts in one of these manners, be suspicious and, if you feel the need, contact the National Insurance Crime Bureau.