closing the gap: the customer journey 10/04/2018
customer service, it is not just about answering the initial question, solve for the future.
closing the gap: technology breaking down barriers 09/26/2018
Trends in data help agents get to the next phase of their journey by understanding the customer and exposing niche markets.
5 signs of fraudulent contractors 09/24/2018
If someone shows up to your door following a storm and acts in one of these manners, be suspicious and, if you feel the need, contact the National Insurance Crime Bureau.
if it rains, it floods 09/12/2018
Brian Bowerman, Westfield Services Leader is back on Closing the Gap to discuss everything flood.
how large property is assessed for flood risk 09/10/2018
Portecting large properties can be complex. Here are the questions your insurance agent will need answered before providing the right flood insurance for your needs.
4 harvest safety tips 09/06/2018
Your commitment shines through in the work you do each day on the farm. As harvest time approaches we want to be sure that work is done safely with you and your employees in mind.
closing the gap: medical technology benefitting insurance 09/06/2018
Telemedicine provides injured workers for your insured’s business to be in contact with medical staff in real time over the phone. Which could save injury severity, time and money for all parties.
closing the gap: digital marketing and your agency 08/28/2018
You won’t want to miss this episode of “Closing the Gap” as the team explains what exactly Agency Nation is and how a local independent agency has leveraged the power of digital marketing to increase sales and build trust in their local community.
9 tips to protect workers from heat 08/22/2018
The dog days of summer are great when you have a refreshing pool to jump into. But for those working in the elements, heat can be a serious concern. Follow these tips to protect your workers.