Personal Lines Auto Premium Relief

Frequently Asked Questions

Customers with an active Personal Auto Policy as of April 30, 2020.

How you’ll receive your credit depends on a few things – here is an overview. Customers with:

  • An active policy as of April 30 and a balance due will have their credit applied to their remaining account balance.  Note: timing will vary for customers depending on your due date; the credit will be applied to your May or June bill.  
  • An account paid in full and with renewal dates prior to June 30, the credit will be applied to their next renewal. 
  • A renewal date of July 1 or after and is currently paid in full, they will receive a check.

A cancelled policy after 4/30, will receive a check in the amount of the credit.

Nothing – We’ll take care of the paperwork; you won’t have to do a thing.

Altogether, Westfield is returning more than $16 million dollars to Personal Insurance customers.

Only if the account is already paid in full, then a check will be issued.

The check will be sent directly to you.

Personal insurance customers will receive a letter via U.S. Mail and customers who are registered for My Westfield will receive an email. Agents can also share with their customers.

Westfield is also offering flexible billing solutions to help customers experiencing financial hardships. Visit our website to learn more.

Motorcycles, recreational vehicles, collector, and antique vehicles are ineligible.

Since each business is being impacted differently as a result of the pandemic, our teams are working directly with agents to provide options and solutions to help commercial customers. We are also offering flexible billing solutions and have suspended the current term endorsement activity on sales/payroll changes as the result of prior term audits to help during this time.

No, this premium is not eligible.

Yes, new personal lines customers will also receive the same 15% personal auto monthly credit as existing customers for each new eligible policy effective between May 1 and June 30, 2020. Credit will be applied to your account in August (2 months credit for business effective in May and 1 month credit for business effective in June), unless you pay in full – then you will receive a check. You don’t have to do a thing, this is an automatic process.