Claims - Customer Testimonials

Our customers know what it's like to have good claim service

Dear Mr. Joyce:
I would like to extend my appreciation to your company for an exemplary job handling the windstorm which affected Ohio in September. The Dayton, Ohio Claim Team did a particularly excellent job, and I wanted to personally express my gratitude.

Tim and fellow adjusters proved themselves to be the best in the field. As you can imagine, I received numerous complaint call from clients; however, not one of those calls came from a Westfield client. Your staff, under severe pressure, quickly contacted individuals and re-assured clients their claims would be settled in a timely manner. In fact, I have never called the claims department and received anything but exceptional service. I commend each and every one of your team and appreciate their help and patience during a difficult time. You have a staff which garners pride and admiration.

As an agent in Dayton, Ohio, I have always been extremely loyal when writing insurance with Westfield. The underwriting staff is helpful, knowledgeable, and above all friendly, which is unusual and appreciated. I look forward to solving issues with Meagan Buckley and her support staff in the future.

Personally, I have been insured through Cincinnati Insurance Companies for over fifteen years, but as of 11/21/08, I will not only be an agent for Westfield, but a client. I believe in your company and admire the standards your employees represent. With sincerest gratitude and highest regard,
- Rae Lynn Cummin, Kettering, OH

Letter to a Westfield agent:
I really wanted to thank you and Westfield Insurance for the outstanding job you did on my insurance claim from the wind storm. I was pleasantly surprised that within a short period of time after I contacted you I received a call from a claims adjuster out of West Virginia and my claim was processed in an almost unbelievable time frame. My claim was approved and I actually had my roof repaired in 5 days.

I have two of your customers that live on my block and have heard the same comments from them. The level of customer service and professionalism I have experienced with you and your agency has been fantastic and I have told numerous friends and neighbors. I work at a community bank that prides itself in great customer service and in my eyes that means the same level of service no matter the transaction and you have provided that whenever I have a question and during this recent storm.

I wanted to thank you, your staff, and your associates for your hard work and going the extra mile to get our home repaired. Good news about service somehow never seems to be brought to our attention as often as bad and I wanted you to know how I felt. Thanks again!!!!!!!
- Mark Richards, Washington Courthouse, Ohio

"Late Saturday afternoon on July 26th the Avondale section of Canton experienced one of the worst hail storms in its history. Hail stones approaching 3" in diameter pelted every house in the neighborhood for about 10 minutes. Following the storm we assessed the damage and felt rather lucky that only 9 screens and several pieces of siding were beyond repair. However, we thought it would be prudent to report this loss to our insurance agent, Barbara of Executive Insurance Group. We e-mailed her to inform her about the hail damage and included pictures which clearly indicated the ferocity of the storm. We received an acknowledgement from her on Sunday morning advising us that Mary would be reporting this to Westfield Insurance and that a claim adjuster would be contacting us shortly. We were called by the Westfield insurance adjuster on Monday, and Tuesday he visited our home to inspect for damage. In addition to the screens and siding he also noted that our roof was severely damaged and would need to be replaced. He also noted a torn patio table cover and grill cover and included those items as lost as well. On Wednesday we received partial reimbursement for this claim which enabled us to begin the repair process - just 3 business days following the storm!"

Mary was also very helpful in explaining the claim process as it was our first in all the years that we have been homeowners. She also recommended several reputable roofing companies. Our roof has been replaced and we couldn?t be happier.

When relating our insurance experience to our neighbors we realized what really first class service we had received. Some of them were still waiting for an insurance adjuster to check their homes. Others experienced confrontation with their insurance companies. Needless to say, we were VERY PLEASED with our insurance experience. Barbara and Mary really made us feel that they genuinely cared. Now that?s CUSTOMER SERVICE!!"
- Michael T. Ridenour, Canton, Ohio

The Horsley's camper was replaced within days

"A tornado hit our home in May 2008. My husband and I were less than a mile from home when we hit a wall of wind and rain that nearly wrecked our car. Finally, making it to our driveway, we were devastated by the first sign of damage to our property. Our brand new 5th Wheel, which we had only made 2 payments on , was on its side. It landed on top of our transformer box and was stopped from rolling further by our security light.

"We were new to the world of camping. After a Fall Break camping trip the year before with our two children and family friends, we were hooked. We bought the 5th Wheel and spent the next few weeks shopping and getting it loaded up ready to go. However, along with the camper going down, so did our plans for the camping trip we had planned in just two weeks. Much to my surprise, we found out the dealership where we purchased our 5th Wheel still had one identical to ours on the lot. That was great news, but the camping trip still seemed to be nearly impossible since we still had to deal with insurance. We contacted our agent and to our surprise, Westfield had someone out right away. Within days our 5th Wheel was totaled and paid off, and we found ourselves signing papers once again on our brand new camper. Thanks to Westfield and the help of our family and friends, we were able to get our new camper home and loaded up just in time for our camping trip."
- Mark and Lori Horsley, McCordsville, Indiana

"Westfield Insurance stands with my wife and me as the very best run, most honest insurance company in the world. I have dealt with them since 1989 and even before dating back to the 70?s. There is not a finer group of people on this earth. Thank you so much for your concern."
- Thomas M. Underwood, Underwood Motors, Inc., Wooster, Ohio

"Thank you for your expediency and fairness in processing our flood claim last August-September '07. By far it was the worst disaster we endured in 20 years of marriage. In hindsight we were so fortunate to have switched to Westfield before the disaster. My entire neighborhood had nothing but horror stories about their insurance settlements and the painful process prior. We highly recommend you to everyone who asks."
- Michael and Ellen Millott, Cloverdale, Ohio

"I just wanted to take a minute to thank everyone at Westfield Insurance who we have worked with in handling this claim. Every person we have dealt with did everything they could to make the claim process quick and painless for us. Having dealt with a similar hail storm with our previous provider, I was worried that it was going to be difficult to get this claim processed. Each person who we spoke with was courteous and helpful and made sure to take care of any questions we had. Thank you again to everyone at Westfield for the outstanding service."
- Bruce St. Yves, Big Lake, Minnesota

"I wanted to let you know that both Wendy and the folks at Westfield Insurance have been wonderful to deal with. They truly helped me out and made my experience dealing with an insurance company phenomenal. I did not expect to have such a "hassle-free" time when dealing with submitting my claim.

Honestly, my contractor even made a comment about how stress-free he felt when dealing with Wendy and the overall company as a whole. He stated that he wished he was with a company like Westfield. My contractor advised me that ALL insurance companies should be this hassle-free when having to file claims.

She along with Westfield Insurance are a true asset to your organization, and I just wanted to let you know that I hope to continue to be a customer of Westfield for many years to come. It's evident when employees of a company are treated well because the outcome of that always filters to customers. Obviously, Westfield is setting a precedence and doing something right if they are able to retain employees like Wendy.

I hope you have a great day and hope that Wendy along with Westfield Insurance is provided praise based on their performance. I know I am not the only one who has experienced this phenomenal treatment from all of them.
- Kelly Fenley

"My claims representative showed the utmost patience in the fact that the owner of the company has been out of town and unable to sign the Proof of Loss form. When I called her regarding some questions on how to fill out the forms she was very helpful and courteous. She really made a bad incident much easier to deal with."
- Gayle Lewis, Florida West Coast Inc./Culligan Tampa/Culligan Sarasota, Fort Myers, Florida

"I know how most people feel about insurance companies. You pay, pay, pay and then it just doesn't cover that one particular thing. I would like to tell you all about my experience with Westfield Insurance, from G.J. Garton Insurance Company.

On Friday, February 29, I was getting ready for "opening day." I had gone to Sam's Club, and on my way back I received a phone call saying my shop had about 6 to 8 inches of water in it. The pipes upstairs had ruptured.

I called Garton Insurance from my cell phone, and Jackie answered my call. She was very understanding and compassionate. She also assured me that help was on the way. I was 16 miles from Weston, and by the time I pulled in, Chris from Garton Insurance was already there, taking care of business. He told me I was completely covered. Scott and Rod were also there using a ShopVac and mop.

Later that same evening, Bill from Westfield Insurance called to tell me he was sending Normal of Preferred Plumbing and Heating from Elkins to dry out the walls, floors, etc., and not to worry. Saturday morning, just like the adjuster said, Preferred Plumbing was there setting up the newest technology for such a crisis. It was great. This dried out everything in two days.

First thing Monday morning they sent a plumber. He fixed everything. Tuesday, a drywall crew came to fix the ceiling (the water pressure tore it down, too). Bill, the insurance adjuster, was even going to send a cleaning crew. But I assured him I could do that. So, in less than a week, I was once again ready for business. All because I picked the right insurance company.

So if you're looking to buy insurance, based on my experience, I would look no further and highly recommend Westfield Insurance through G.J. Garton Insurance of Weston. They truly made my crisis a nearly stress-free one. When I really needed them, they were there. Hats off and thanks to all of you.

- Terri Cole, Ice Cream Barn, Weston, WV
Appeared as a Letter to the Editor in The Weston Democrat on March 12, 2008.

"Jim and I both want to say how impressed we have been with Westfield Insurance. I guess everyone has heard 'nightmare' stories about insurance companies, but without a doubt we have told many that our experience has been totally positive and without hassle. On the night of the fire I stood in my kitchen and had to think who we had insurance with and wondered just what was going to happen to our home and all our 'stuff.' When we moved to Chardon from Florida we had no clue who to get and just knew we needed insurance. I vaguely remember the agent telling me to be sure to have replacement value insurance. Today we can truly say that Westfield has left a lifetime impression on us."
- Jim and Susan Hayes, Chardon, Ohio

"I am writing this letter to advise you how much I appreciate the most professional and expedient service I received from Dawn during an accident while I was on vacation. We were traveling from Ohio to Oklahoma when we were involved in an accident in St. Louis which totally disabled our car and interrupted our schedule. The accident was not our fault. Dawn was so helpful during the entire process, from making sure the rental car was arranged, speaking with the car dealership to arrange payments for the repair, and taking care of our trip interruption expenses.

Dawn was a breath of fresh air (from past dealings with the insurance industry) and I believe she is a valuable asset to your company. We are very pleased with the service we received from Westfield and Dawn. We will recommend your company to our business associates and friends."
- Pam Riesen, Celina, Ohio

"On October 20, my father-in-law died after an extended battle with cancer. On October 22, my two sons had each left our home in a different vehicle. It had just started raining, and at a stop sign not far from our home my youngest son slid his vehicle into the back of my other son's vehicle. Both boys ended up in the emergency room on backboards. Luckily, both boys were okay. Tom serviced our claim. He made a very difficult situation easier. Both vehicles were a complete loss. Tom made arrangements and kept me informed of everything that was going on. You always hope you never have to use your insurance, but Westfield and Tom did a good job. Thank you."
-Sheila Flora, Kokomo, Indiana

"Your claims department is wonderful . . .

I had my first automobile accident over the weekend. As a result, I needed to work with the claims department of your company. I filed the claim by phone on Sunday with your 3rd party. They did a great job. I spoke to my agent's office yesterday morning and by late morning, Teresa from your Cincinnati claims office contacted me. She was wonderful. She gave me an overview of the process and answered all of my questions. She also assured me that she would contact the other person involved in the collision to make sure they were being taken care of. Also, by the end of the day, your adjuster had been to the body shop and the wheels were in motion to begin the repairs on our vehicle. Oh yes, and the most important, we had picked up a rental car by 1 p.m. yesterday afternoon. That was wonderful!

The funny thing was that my wife and I were recently talking about looking for a different insurance provider - maybe a larger company that is well known for their great service and low rates. In the end, I don't think we will be looking anywhere else. Westfield's service is excellent."
-Mike Coleman, Loveland, Ohio

"Westfield is very prompt and very fair...some people in the park where we live still have not been settled. Too bad they don't have Westfield."
- Dennis McKeehan, LeSueur, Minnesota

"Westfield is customer service oriented. It's hard to find that in today's world. Prompt service, attention to our problem. We did not have to fight for our money."
-Kim Richeson, Richeson Cabinets & Richeson Contracting, Inc., Indianapolis, IN

"Yesterday, our farm was hit with 70 mph wind and as a result, lots of damage. It was my pleasure to meet Gabe, your claims service representative. He was terrific! He was professional, fast, efficient, and fair. You have a super employee in Gabe. Thank you so much for your great service in our time of need."
-Roger Ramseyer, Smithville, Ohio

"In March of 2007, I was involved in a frightening auto accident on a bridge span. Though the party at fault claimed they were covered and I had nothing to worry about, it wasn't until later that week that I discovered they carried the bare minimum the state requires, limiting their liability to only $7,500. That figure just about covered my headlights and one airbag! This was troubling to say the least, since the car was beyond repair. My agency, The Oswald Companies, and the good folks at Westfield picked up the ball and could not have made the process smoother. I cannot express enough, my gratitude to Joyce in the Cleveland Service Center, and Lee (the adjuster) who absolutely went above and beyond the call to put things right again. I've had many opportunities to change carriers, and have been repeatedly promised lower rates and personal service. Though I am pleased to say that I've been fortunate to avoid many claims, Westfield has always, unquestioningly, stepped to the plate and delivered. I hear many horror stories about folks' experiences with their insurance company when it comes time to pay. With people like Joyce and Lee, and Diane at Oswald, you are assured of my unwavering loyalty as a client. Please forward this note and my gratitude to them with my compliments on their excellent, personal service."
-Bill Harr, Strongsville Ohio

"Your company looked at my car the next day and wrote a check. Even came to my work for my benefit to make it easy."
-Kim Day, West Union, Ohio

"All I did was make the call to my agent, got the estimate and schedule repairs - it was very easy! You have always had great service, very customer-friendly!"
-Kristin Wagner, Bucyrus, Ohio

"My claim was handled in a timely manner, very supportive and informative. I have always received excellent service from Westfield."
-Barbara Kinney, Wadsworth, Ohio