Westfield Insurance Wins NICE Customer Excellence Award


WESTFIELD CENTER, Ohio, June 17, 2014, - Westfield Group, a customer-focused insurance and banking group of businesses, announced it is the winner of NICE Systems 2014 Customer Excellence Award. This award recognizes customers who have demonstrated outstanding innovation and business performance using NICE's Customer Interaction Management solutions.

"At Westfield, we pride ourselves on delivering a customer experience based around our core values of Respect, Integrity, Knowledge and Trust," said Ron West, customer service leader, Westfield Group. "This Customer Excellence award from NICE further validates our ability to deliver on these core values."

Westfield was recognized by NICE at its Interactions 2014 global customer conference in Las Vegas in the "Excellence in Implementation" category, which acknowledges customers who own the decisive moment in customer interaction, shaping the interaction, and using what they've learned to further future interactions.

"On behalf of NICE, it is a great pleasure to honor Westfield with the 2014 Customer Excellence Award for Excellence in Implementation," said Tom Dziersk, President, NICE Americas. "Westfield is an excellent example of a company that is achieving business success through its commitment to deliver an exceptional customer journey."

About NICE Systems
NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE's solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com.

About Westfield Group
Westfield Group is a customer-focused insurance and banking group of businesses headquartered in Westfield Center, Ohio and in business for more than 166 years. Westfield Insurance provides commercial insurance in 21 states, personal insurance in 10 states and surety services to customers in 31 states. Westfield is one of the nation's 50 largest property and casualty insurance groups, represented by a network of more than 1,000 independent insurance agencies. Westfield Bank provides banking solutions for businesses and individuals, and Westfield Services provides service and training support for independent insurance agencies. Lean more about Westfield Group at www.WestfieldInsurance.com and www.Westfield-Bank.com.


© Westfield Insurance Company. All rights reserved