A Message from Our Claims Leadership Team

“Prompt, Fair and Professional.” Those are the words we use to describe Westfield’s claims service. Our claims professionals deliver daily on those words. We have dedicated property, casualty, auto and workers’ compensation experts who have the tools, resources and knowledge of their disciplines to provide the expertise when you need us.

Our practice of ensuring our customers know what benefits they are entitled to and promptly paying what we owe demonstrates our professional integrity and our commitment to building trust.

Our customers appreciate our rapid catastrophe response as well as our skilled litigation management, fraud detection and expert capabilities in personal and commercial lines, including workers’ compensation.

When you have a claim, you want someone who is compassionate, fair and who treats you with respect to quickly and simply guide you through the process. We utilize new technologies, processes and partnerships to ensure you are receiving the best customer experience delivered by the best claims staff in the industry. We invite you to read our customer stories to see why you’ll want Westfield Insurance should you have claim.


Rob Bowers
National Claims Leader

Our Claims Leadership Team

Please contact us should you have a question related to your property, casualty, auto or workers’ compensation claim.

Rob Bowers
National Claims Leader
800.243.0210, extension 4306840

Jodie Hopkins
National Workers' Compensation Claims Leader
800.243.0210, extension 4457527

Mike Flanigan
National Property Claims Leader
800.243.0210, extension 4306308

Jennifer St. John
National Auto Claims Leader
800.243.0210, extension 4455670

Jennifer Burkhart
National Casualty Claims Leader
800.243.0210, extension 4308216

Tom Burkart
National Quality Assurance &
Compliance Claims Leader
800.243.0210, extension 4308267

Jill Stevens
National Customer Service Leader
800.243.0210, extension 4300662

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