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Customer Care Center – Thanksgiving Holiday hours
Westfield’s Customer Care Center will be closed Thursday, November 26, 2015, in observance of the Thanksgiving Holiday. Twenty-four hour claims reporting will remain available Thursday, November 26 by calling 1.866.937.2663. The Customer Care and Claims teams will be available from 8 a.m. to 4 p.m. on Friday, November 27. Additionally, Claim Representatives will be working throughout the weekend to assist our customers.
From fender benders to natural disasters, our claims professionals are prepared to make your claim's reporting experience easy. Here are several options to report a claim:
Westfield Claims Service
96% overall satisfaction in claims service
Customers who have had a claim with us rate us 96% for overall satisfaction in claims service. If you have a claim, you'll have a professional, helpful and friendly voice on the phone, a prompt response from our adjusters, and a fair payment. We place a lot of importance on training our employees, making sure each person that represents us has the same commitment to excellent service...the service you deserve.
So what's it like to be satisfied with your claims service? Read what our customers are saying about their claims experience with Westfield.
- Speed in Handling Claims
- Our extensive network of claims offices puts Westfield adjusters in close proximity to our customers, so we’re able to respond to and settle claims quickly and fairly. Chances are, Westfield has a claims service office near you.
- The Right People - Westfield Claims Professionals
- When you have a claim, it’s reassuring to know a Westfield claims professional will handle it. Our employees receive some of the most extensive training in the industry. Many are specialists in property, casualty, and workers’ compensation; others are familiar with the most complex claims situations. From the Home Office to the field, our claims professionals have the knowledge, training, and authority to deliver superior claims service.
- Caring, Personal Service - Westfield’s claims professionals know how difficult it can be when our customers experience a loss. For many, it is a time of stress, confusion, and concern. Our employees take the time to explain coverage, the settlement process, and to answer questions.
- Paying What We Owe
- We believe that paying claims fairly is good business. We strive to always pay what we owe. On Westfield claims, our staff:
• Reviews coverage
• Completes a thorough investigation
• Verifies damage
• Pays the damages we owe
Our professional approach to claims handling assures fairness and customer satisfaction.
- Continuous Improvement - Over 165 years of claims settlement experience backs every Westfield Insurance policy. We continually strive to improve our claims service by adopting new procedures and technology and by providing our people with the latest in training and resources. You can depend on Westfield to be a claims service leader.