Dedicated storm team

A large storm can devastate a community. At a time when individuals, families and businesses need help most, the sheer number of losses also stretches the ability of insurance companies to respond.

At the first sign of threatening weather conditions, our claims storm team is put on alert. When the call goes out, we rush to the scene. Westfield is always among the first to arrive and get about the work of helping our customers recover.

When our storm team hits the ground, we take a proactive approach. By identifying neighborhoods that are impacted the hardest, we are often able to reach out to customers even before they report their claims. By settling claims quickly, our customers are among the first to schedule and complete their repairs.

Customer Stories

Hear from our customers what it's like to be able to count on Westfield after a storm.
Customer Stories

Storm team response

We received more than 12,000 claims in the aftermath of Hurricane Ike September 14, 2008. Within 30 days, fully 80 percent of all claims were settled. In the end, only four complaints were recorded.

VIDEO: Hurricane Ike Storm Team Response

Mobile claims unit

Westfield is prepared when catastrophes happen. Our mobile response units are equipped with office space, telephones, computer jacks, data capability and copiers, helping us better serve our customers quickly when they need us most.