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Customer Care Center – Thanksgiving Holiday hours
Westfield’s Customer Care Center will be closed Thursday, November 26, 2015, in observance of the Thanksgiving Holiday. The Customer Care Center teams will be available from 8 a.m. to 4 p.m. on Friday, November 27.
Click here to view the 2015 Westfield Insurance holiday schedule
Automatic Withdrawal (Save up to $60 a year!)To enroll in Electronic Funds Transfer (EFT), simply call us at 1.800.552.9134 and we will waive the monthly installment fee. Let us do the work for you! With your approval, we draw payments directly from your checking, savings or credit union account. If you prefer an enrollment form, click here and mail or fax the form to us.
To Our Maryland and North Carolina Customers: We are no longer able to accept online or pay by phone payments for the states of Maryland and North Carolina. We apologize for any inconvenience this may cause you. For an easier payment option, try automatic monthly withdrawals (EFT)! Let us do the work for you! With your approval, we draw payments directly from your checking, savings or credit union account. Click here and mail or fax the form to us.
Pay OnlinePay your bill online through Western Union Speedpay® (up to $5,000) per transaction. A $3.95 processing fee is collected by Western Union for each transaction. For your convenience, all Westfield customers are pre-registered to pay online. **Your access code is your 5-digit zip code.** Some restrictions may apply. After you pay your bill online, you can view the status of your payment, view your payment history or manage your payment accounts.
Pay by TextPay by text service will proactively send a bill payment reminder in text message form to your specified mobile device. You can opt to pay your bill with saved account information or it can simply serve as a payment reminder. Enrollment is free by clicking on the “Pay by Text” box above and required to activate pay by text service. A $3.95 processing fee is collected by Western Union for each payment transaction.
Pay by PhoneTo make a payment by phone, call Western Union's automated toll-free telephone number, 1.800.766.9133. A $3.95 processing fee is collected by Western Union for each transaction. For terms and conditions please visit https://paynow40.speedpay.com/WestfieldInsurance/login.aspx
Pay Flood Insurance
Pay your Flood Insurance here. You will need your policy number and pin from your bill.
PC BankingSee your financial institution or online bill payment service for details.
PO Box 9001566
Louisville, KY 40290-1566
6716 Grade Lane, Building 9, Suite 910
Louisville, KY 40213
Customer service is our priority. Our business hours are Monday through Friday, 7:00 a.m. to 8:00 p.m., EST. We will answer your e-mail or after-hours voice mail within 24 hours. To contact us:
About Your InvoiceInteractive tour of the invoice
EFT Schedule Enhancements
Frequently asked questions about the invoice