About Us - History

Timeline:  1820-1851    1848-1879    1879-1920    1920-1971    1973-1995    1998-2006    2007-Present


In 2007, a Community Investment department is formed to further support and enhance Westfield's philanthropic strategy and commitment to communities.

The Independent Insurance Agents of Ohio (Ohio Big 'I') honors Westfield Insurance at their 110th Annual Meeting by presenting them with the highest company award, the Eagle Award. Westfield is chosen most notably for enthusiastic support as a Trusted Choice company, for being a driving force for the InVEST program and for sponsorship of young agents to attend the Independent Insurance Agents and Brokers of America’s National Legislative conference to meet with state legislators on insurance issues.

The Ohio Chamber of Commerce names Westfield Group in the top 10 employers in Ohio. The award aligns with Westfield’s number one corporate goal to attract, develop, empower and retain quality people. The award is based on four main criteria including compensation and benefits, people practices, communications practices and corporate citizenship.

The newly renovated Center for Innovation and Technology opens to house Westfield’s information technology teams in over 33,000 square feet of modern office space designed as a work environment that stimulates creativity for IT employees.


Westfield expands commercial insurance operations into the states of North and South Carolina. The expansion includes commercial package, workers’ compensation and agribusiness. As part of the expansion plans, a new service office is added at Ballantyne Corporate Park in Charlotte, North Carolina.

The storm claims response team is put to the test as a record-breaking 10,000 claims follow Hurricane Ike-related windstorms in Ohio and Kentucky on September 14, 2008. Within five days, the company’s representatives make contact with 95 percent of policyholders claiming losses, supporting the largest claims response in Westfield’s history.

Westfield breaks into the social media space by introducing its first two corporate blogs, levering a new medium to support the company’s tagline, “Sharing Knowledge. Building Trust.”

Westfield invites 16 customers to join the company’s first Customer Council; bringing policyholders from various divisions together with their agents to share insight to improve insurance programs that help customers manage risk.

Quizbusters becomes the sixth high school academic quiz show sponsored by Westfield Insurance, airing weekly on CW-58 in Nashville, TN.

In November, Roger McManus transitions from his role as Westfield Insurance president to the newly created position of Chief Operating Officer for Westfield Group. This appointment recognizes McManus on his nearly 10 years leading Westfield’s property and casualty insurance operations. In that time, Westfield has more than doubled statutory surplus. Jim Clay, a nearly 30-year veteran of the company, assumes leadership responsibility for Westfield’s commercial lines and personal lines operations in the role of president.


In July 2009, Westfield adds Colorado to its list of active states and opens a new combined service office in Denver to service both commercial and surety accounts. Westfield begins offering Signature Series programs designed to focus on specific industry segments and deliver value by demonstrating a deep understanding of our customers’ businesses. Signature Series relies on extensive industry research to tailor insurance coverage to match these targeted segments and deliver solutions to meet customers’ needs. The first Signature Series program is Hospitality, followed by Distributors and Manufacturers.

The Analytics Resource Center (ARC) is created to provide strategic direction, facilitate business intelligence, and enhance the analytical capabilities of the organization.

Brain Busters is added as Westfield’s seventh high school academic quiz show sponsorship, supporting the local competition in Lancaster, PA. Westfield also provides grants to the top teams, as it does for all seven quiz shows.


The Health and Human Services program is added to Westfield’s suite of Signature Series insurance products designed for specific industries. The new program provides insurance coverage for medical offices, outpatient care centers and medical diagnostic laboratories.

The Home Office main entrance and visitor welcome areas are transformed into the Customer Collaboration Center, with updated décor, images, customer stories and a new conference room designed to facilitate collaboration. The changes reflect Westfield’s commitment to an external focus and culture of inclusion.

A new employee giving program is introduced. The WeCare program expands the choices for employees wishing to contribute to and engage with nonprofit organizations at work by offering the ability to donate to a select group of organizations through payroll deductions.

In August 2010, Westfield introduced Maryland as its newest active state, providing commercial middle market, small business, agribusiness and special risk along with surety business.


Westfield Insurance President Jim Clay is announced as the next Chief Executive Officer as Bob Joyce prepares his transition to retirement and moves from CEO to Executive Chair. Ed Largent is appointed president of Westfield Insurance, and Chief Technology Officer Stuart Rosenberg moves into Ed’s former role as Chief Administrative Officer.

In March 2011, Westfield expands commercial operations into Wisconsin, adding a new office to service accounts in Milwaukee.

Westfield launches a new website focused on education and youth programs, called ShareDriveExcel.com. Inspired by our ongoing commitment to the safety and achievement of young adults, ShareDriveExcel.com is designed to be a place for teens, parents and educators to have conversations and share knowledge about academics, driving safety and careers.

Timeline:  1820-1851    1848-1879    1879-1920    1920-1971    1973-1995    1998-2006    2007-Present
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